Review Time
I cannot fault the customer service from Little Green Sheep. With baby brain I managed to order the wrong size mattress. I rang the returns number on the website and Liv responded to my call. She supported me with the collection of the old mattress and delivery of the new mattress. She has been brilliant from beginning of my request to the end. Customer service has been superb! Thank you Liv
One star too many for this company. Ordered a cot through another retailer. Item arrived damaged. The reputable retailer has been trying to resolve with them with no joy whatsoever. I've been informed that they are unable to quality check stock (cots) before sending it out to the customer. With baby due imminently and waiting 2.5 months for a resolution, I reached out to them directly, explaining where the cot was purchased to see if they could help. After requesting unnecessary information and multiple emails, first they offered to help and try and resolve, then they then redirected me back to the other retailer- despite their initial offer to look in to and try and resolve. I've now been waiting 10 weeks for a cot- two damaged ones later and far too much stress- the lovely designs simply aren't worth the stress and the hassle. I'm still without a cot! If you want your cot to arrive in time, I suggest purchasing before you see that positive line on the pregnancy test, even then, I'd have little hope and faith in this company being able to deliver!
I have a few of the little green sheep products, primarily mattress protectors and sheets and we love the quality however this review is for customer service.I placed an order a few days ago and my payment was flagged by the payment provider (foreign card) and I was contacted by customer service who checked that I want to carry on with processing the order and provided me with another payment method (Demi was the one who helped me).I generally don’t post a review just for customer service however at the same time I was going through a horrible experience with customer service from another company so the contrast made it worth it! I can’t wait to receive our package and I will be visiting the little green sheep again!
I bought a mattress to fit the Chicco next to me, it was perfect. I loved knowing that my boy was sleeping on natural materials and that he had a comfy but totally safe mattress. I also bought a couple of mattress protectors. As a FTM I had no idea how much little ones pee at all hours of the night and day so I ended up going back for more, and some for my bassinet. They’re a godsend and I send them to mums to be now. Again they’re safe and not sweaty like plastic ones. They wash brilliantly too.I’ve sized up to a cotbed mattress and didn’t hesitate to pick Little Green Sheep. Nothing but the best for my gorgeous boy!
Had a great customer service experience when my payment was automatically been rejected by the system, Demi was a great help and offered alternative solutions and resolved the issue and my order is being processed, many other brand wouldn't even care as i experienced before.Their products are the best, I've got the moses basket in linen colour, mattress protector and sheets couldn't be happier. Thanks Demi for your helpSarah
We have ordered a few things for our baby from The Little Green Sheep including the Twist Mattress and have been absolutely delighted with the products and the service, there was a small fault on one of the bedsheets we ordered and I spoke to Liv at customer services who was incredibly helpful, really professional and polite and sorted everything out within 24 hours. So grateful for her help and her quick resolution of the issue. We look forward to ordering more items in the winter from this store. Thank you Liv!
Got bought something by a friend and the items are tarnishing, I asked for info on the material and asked if they could contact their manufacture to ask for advice. They couldn’t, they said without proof of purchase they couldn’t help (although tall branding care labels confirm it’s their product) they won’t help on the advice. Didn’t ask for a exchange or refund just asked for product knowledge and material advice from their product team or manufacture. Wasn’t able to help me at all .. overall very disappointed due the expense my fiend went to for these items. Shame the customer service isn’t better
After the courier company failed to deliver my goods, Nikki and Demi at The Little Green Sheep swiftly and professionally dealt with a replacement order. They were kind, helpful and went above and beyond to ensure a positive customer experience despite there having been inconveniences beyond their control. Their customer care and communication has been excellent and as a result I’ll definitely be recommending the store to friends and family alike. Thank you ladies!
Nikki was incredibly quick and efficient at resolving my issue. I had placed an order and paid for nominated day delivery, specifically because I was moving house and wanted the mattress delivered the day after we moved in. The courier company sent an email 6 days before my chosen date to inform me the package was out for delivery (to my new house that I don't even have keys for). Because I was looking after our 1 year old I didn't have time to call so sent an email to customer services and Nikki responded within 30 minutes to apologise and say she'd sort it out with the courier. She rebooked our delivery to the day we requested and got it all sorted which really relieved my stress around having to deal directly with the courier myself. Excellent customer service.
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The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.
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