Review Time
I had a good experience with this company. Firstly I was able to select a delivery date online with a choice of trees and heights. Secondly, the price was competitive. Thirdly, the pleasant chap who delivered to me in London, brought it into the lounge and plonked it into the base I had whilst I secured it. Fourthly, it looks great. We were last in the day, so it didn't arrive til 8pm, but it was worth the wait!
After my less than glowing review of this vendor, he tries to have my review removed, which of course didn't happen. Obviously doesn't like the bad press. Given this outfit seems so bad , given all the poor reviews and my own experience, I would definitely recommend using PAYPAL as a protection..
Trustpilot has seen right through them luckily! The christmas tree rip off season is starting, so this company is trying to get rid of all the bad reviews in order to scam some more this year. My review from last year (amongst so many others as you can see) have been reported as abuse, when they are just the true representation of how these scammers operate! That clearly back fired! Thank you Trustpilot. Once again stay away from this company!! Tree over £100 ordered and never delivered, nor a refund processed. I can’t answer to your reply, we have called many times, emailed and been promised a refund. This has never happened. If you wanna put this right, you have my name, you can find it in your system. The refund can be processed to the same account it was paid from. Easy! I see it when I believe it. Until then. you are scammers!
Avoid avoid avoid! They removed all the negative feedback from last year. They were meant to deliver a 10ft tree, sent an 8ft very thin poor quality. I personally took it back and when they had nothing of suitable size they said they would refund - countless emails and text messages later, nothing. Honestly avoid like the plague!! PS I’ll be coming down this year for the refund on your busiest Saturday Update: Sent a follow up email as suggested below. Ignored multiple attempts again to rectify last years nightmare
Shocking service from The Nordmann. Ordered and paid for a Christmas tree, tree stand and collection. Luckily we got our tree but no stand (was promised a refund for this - still waiting). The tree is also still sitting in our garden after they have failed to collect it. We have tried to make contact with them numerous times but they seem to be ignoring us now. We definitely won't be using them again and I recommend you do the same to avoid disappointment.
If I could give 0 stars I would. I emailed multiple times prior to delivery day to check when will my tree be delivered as I haven’t heard anything. No reply. Called multiple times and texted. No reply. Finally someone answered and confirmed delivery. The tree itself was shedding like mad from day of delivery. It’s meant to be a Nordmann that doesn’t shed as much but just a gentle tap and leaves are all over the floor. I paid for collection and I’m going through the same stress all over again. I’ve been emailing and texting to confirm collection date. Again, nothing. I suggest you don’t waste your time and money on this. The stress it causes you is not worth it.
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