Review Time
I called customer service prior to ordering, they were very helpful to guide me through a special order. The tree I purchased was a 6ft tree including diy decorations. The delivery was mixed up, but upon calling customer service they arranged everything super quick to rectify it all. The tree was just 2hrs later. It was brought in great conditions and looked spectacular. I was contacted back to have a follow up. It wasn’t just a purchase but a whole great customer service, like no other place.
I’ve made my order nice and early! Great prices and the trees are fantastic and smell amazing every year! Yes last year my tree was delivered slightly later than what I was told through the tracking ETA (circuit) which is frustrating however understanding traffic caused delays and them being extremely busy I understand fully.I will be ordering with them every year like always. Great team polite and helpful I look forward to receiving my Christmas tree on the 1st December 2025 🌲
Our tree was due today. I rang the company and although I have a receipt via email they are suddenly saying they aren't delivering to my area. They say they have given a refund but it has not appeared in our bank. They then said ah well it takes at least 2 weeks so you wouldn't have known and how strange it was that I hadn't received an email either. I will be reporting this company. I fear the whole set up may be bogus. BEWARE!!!
Good points: 1. Really great early bird deal - I ordered this year's tree last year and got my tree + a small tree in a pot + a stand at a really good price. And it did actually materialise on the day I'd booked.2. The tree I got was a really nice shape and in good condition.Bad points: 1. They sent me a tree that was 5'11" but I ordered a 6-7ft tree - I didn't measure until after the courier had left but it looked small to me so I did ask him but he insisted it was the correct size and left.2. The courier nearly didn't deliver the stand - he wouldn't have if I hadn't queried it.3. The stand I got didn't look like the one on the website - it's got plastic screws rather than metal ones, which aren't likely to be as robust so I think that's mis-selling.4. Most annoyingly when I emailed to complain about the tree size and sent a follow up email a week later I received no response. I think this is probably a good company with good trees, just not on top of details; I would have been writing a positive review if I'd received an acknowledgement of my issues and goodwill gesture. Hence I'm writing a review here.
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