thenordmann.co.uk

2.5
2.5 Based on 89 reviews

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Average Rating

2.5

/
5

89 Reviews

5 Star
33%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
62%

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_ASB_
Amazing quality service and beautiful trees

Amazing quality service and trees, I had placed an order early on and was delivered on time and was kept up to date with delivery and time, will definitely be using again this year! Could not fault them and the tree was beautiful

5
Date of experience: Dec 01, 2023
BestTevreden
Great tree,great team

Great tree,great team, wonderful experience.

5
Date of experience: Dec 01, 2023
Arnie Walker
Beautiful Christmas tree delivered to…

Beautiful Christmas tree delivered to my flat. 10/10 service. Have never ordered online before and so happy I tried it. Smells amazing and so full of foliage.Great price and great service, see you next year!

5
Date of experience: Dec 01, 2023
Gerard Cooper
Definitely a scam

Definitely a scam. Did not deliver on the agreed date. "Dan" promised to refund via whatsapp for literally 2 months and never did. But I managed to claim my money back through my bank. Be sure to speak to your bank as I'm sure if he gets enough complaints, they'll ban him (hopefully).

1
Date of experience: Dec 01, 2023
Lyle P.
A traditional family run business that…

A traditional family run business that I have known since I was a child. Always a friendly welcome and the very best quality and a beautiful family that truly care. If you want the perfect Christmas Tree which is quality and responsibly sourced Thenordmann is the place to go and place your order ready for the festive season (which is very quickly approaching). Thank you as alway you lovely peepsMaddie xx

5
Date of experience: Nov 29, 2023
Madelyn M.
DO NOT ORDER

Ordered a Christmas tree on the 4th of November for today. They confirmed my order and took my money (£90 for tree and delivery).. they said they would send an email on the day of delivery. Came to the morning of delivery, no email, no tree delivery! I emailed them three times asking where my tree was and had no reply. I called the man’s mobile number with no answer, couldn’t leave a message as the mailbox was full (I assume others hadn’t received their orders either) I am now down £90 with no Christmas tree and a very upset daughter. Cannot afford to get one elsewhere so now have nothing. Do not order from here

1
Date of experience: Nov 27, 2023
Kenneth Smith
I wish I'd read reviews before ordering

Just to reiterate what all the other reviews are saying, do not order from this company. They may be trying to do their best, but feels like a one man band with a mobile number and gmail account, so when the order goes bad there's no way to contact them. I've sent emails, and left messages before the voicemail inbox was full, and no response. There was no confirmation on the day of the delivery (24th), no texts, emails nothing. After calling and sending messages, I was hopeful I'd be contacted the next day saying my tree was on the way. Radio silence on that day too and haven't heard anything since. Raised a dispute via PayPal as couldn't get hold of the company to cancel directly and had to buy a tree elsewhere.

1
Date of experience: Nov 24, 2023
Bo S.
Delivered 24h late

6FT (meaning 5-6Ft!) Tree delivered 24H late. But had regular communication throughout. It looks like they are trying their best, but get easily swamped. Time to be merciful... Thank you for honouring your words.

3
Date of experience: Nov 24, 2023
Grace
It is a fraud company!

It is a fraud company!It has been 2 weeks since I have ordered my tree and paid for next day delivery. No one picks the phone, no reply to emails. Wish there was a way to report them to authorities and get a refund. It’s an online scam!

1
Date of experience: Nov 24, 2023
Ange06400
Amazing Customer Service

Amazing Customer Service, Very Polite And Always On Time! Wouldnt Go To Anybody Else!Thanks Guys

5
Date of experience: Nov 18, 2023

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