Review Time
On Saturday 6th July , my family members and I visited the Ritz Hotel for afternoon tea to celebrate a family member’s 60th Birthday. On the whole, we enjoyed our visit. The Palm Court is beautiful and the majority of staff members were extremely welcoming and polite. Unfortunately one staff member made a condescending comment which in turn put a dampener on our experience. When one of the staff members came over with tea, he asked if I wanted it poured, I politely replied “no thank you” to which he responded advising me that the pouring service was not an additional cost. An obvious and unnecessary statement from the staff member, it’s obvious that pouring a cup of tea wouldn’t be a chargeable service in a 5 star hotel. I simply wanted to pour my own cup of tea. This comment upset and later angered me as it felt like the staff member was almost suggesting that we couldn’t afford it if it was a chargeable service. We felt looked down on and simply wanted to leave after that point due to that cheeky comment. Perhaps your staff should undertake some additional training on respect and manners as it seems a certain member fell short on this occasion.
Well, what an absolutely amazing experience myself and my 2 daughter's had on 8/9/23, i booked Afternoon tea for my eldest's 40th birthday, and we wasnt disappointed. From the time we arrived at the door, the lovely man offered to take our photos, then the young man did some for us inside, we enjoyed a cheeky cocktail in the bar, then was greeted by Sebastian, who showed us to our table, and looked after us, we had lovely sandwiches, amazing pastries, and very nice tea and scones. i had ordered a birthday cake for my daughter, she was so surprised when they bought it to her, it was so lovely. The staff, service and food were exceptional, i would recommend anyone to experience it, even if its just once. Amazing!!!! thank you, xx
I have just had the most amazing experience of lunch at the ritz. We were a party of 5 ladies and three of us had a birthday this week to celebrate. All the staff were very attentive but in particular ‘Kevin’ from France was brilliant. The food was amazing and very delicious; we loved the piano player too. Not sure if this is the best place to leave a review as could not find a way to review through the website. Lovely way to spend time with friends on a Saturday afternoon and keen to let everybody know. We will be back again.
Went to the Rivoli Bar for a treat for my son's birthday and what a great experience. George/Sjors looked after our table and made this so enjoyable. He could not do enough to make this such a special day. Thank you so much.
Myself and partner had Afternoon Tea at the Ritz on Friday, and wow what a wonderful experience!Staff were excellent, very attentive. The afternoon tea was plentiful with more added in the gorgeous Palm Terrace. We arrived early so had cocktails in the Rivole Bar which was lovely, the lovely doorman got us a taxi twice that day. As we arrived back for a late drink later in the evening!We will definitely be back in the future-thank you for a fantastic experience! :)
We stayed here before and I have to say it has gone a little downhill.The breakfast choice had a buffet you could choose from including fruit cereal rice etc is no longer available.Tea went cold and no offer to change . bacon very thin, it use to be so much better than this, slot of waiters standing around,The room was still very beautiful and staff very welcoming.Very noisy at night with traffic,
Was denied a visit to the bar due to wearing casual shoes. I have a genetic disorder that makes wearing dressy shoes impossible especially with cobblestone streets. They make no exceptions for people with disabilities. So ridiculous in 2023 to be so insensitive to people with disabilities.
Cocktails in Rivoli bar, dinner dance, Friday night just gone. Fab cocktails in Rivoli bar (love the Rivoli bar) dinnner dance after cocktails. Fab cocktails, fab dinner, fab dance. Over, over and above all?“Team Ritz”The staff (hate that word staff) team Ritz? None of them can hold a candle to the Ritz team. Best in the business.
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The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
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