Review Time
The Hotel itself is beautiful. The tea was beautifully presented.However, I found the staff unfriendly. I waited ages for my tea. When it arrived it was the wrong order. I then was told the tea I received was for another patron. This made me feel uncomfortable. I explained I had afternoon tea booked with the Ritz for a special occasion. However, after my experience I decided to cancel my reservation. Sadly I feel I would not recommend the Ritz.
Doorman felt my orthopedic shoes looked too much like trainers and thus barred from entry. This apparent dress incursion stopped me from dining with my wife for lunch. We have celebrated many family occasions here over the years, unlikely to return.Dr. K. Pearson ( 78)
I went there with a friend of mine for afternoon tea. I had such a wonderful day and so did my friend as we were celebrating her birthday. The staff were friendly and kept the table clean overall we had a good experience and will definitely do it again.
I was a travelling from Australia and had already paid for an Afternoon Tea at the Ritz and even paid for a cake for my special occasion. When I was getting ready at my London hotel I noticed that my shirt dis not fit. When I spoke to the Ritz, that were unhelpful and didn’t care that I would lose all my money as I could not have a tie and jacket. As an overseas traveller they didn’t care that I had no other clothing to wear and didn’t offer any other alternative to just not allowing me and my wife to attend. They really don’t care if you have issues outside your control. Very poor service.
wanted to visit for afternoon tea. As a party of 6 I emailed the Ritz. I received a date and time which I was happy with . I responded with my acceptance. I then received an email stating the time is nolonger available and I wad offerer offered the time of 19.30.The only thing that had changed was I submitted my dietry requirements requesting halal and diary free . Also who has afternoon tea at 19.30. I am disappointed in the way my request was managed I expected better. People who have halal diets do afternoon tea to. Maybe I am missing something
A Return to Grandeur: Another Flawless Stay at The Ritz London (with a few minor quibbles)Our love affair with The Ritz London continues, and each visit only deepens our admiration for this iconic establishment. From the moment we step through its doors, we are enveloped in an atmosphere of timeless elegance and impeccable service.Our ritual always begins with a visit to the Rivoli Bar, and once again, it was a highlight of our stay. Tomasz is simply fantastic. His ability to craft exquisite cocktails is matched only by his extensive knowledge, making every drink a delightful experience. He truly elevates the art of bartending.It's been a true pleasure to witness Jacamo's steady ascent within The Ritz's hospitality ranks over the years. His dedication and natural talent shine through in every role he undertakes, and he continues to be an invaluable asset to the team. His professionalism and warmth contribute significantly to the overall exceptional experience.A culinary journey awaits at The Ritz Restaurant, and this visit was no exception. We indulged in the 7-course epicurean menu with wine pairing, and it was nothing short of magnificent. The setting itself is splendid, offering a truly grand backdrop for a memorable meal. Every dish was a testament to culinary artistry, and the wine pairings were expertly chosen, enhancing each flavour profile beautifully.Finally, a special shout-out must go to the pianist. His talent and ability to set the perfect ambiance are undeniable. And for always obliging our request with a short, joyful blast of "My Heart Will Go On," we extend our sincerest thanks. It's these personal touches that truly make our stays at The Ritz unforgettable.However, our only disappointments lay with some recent changes in the Rivoli Bar. The bar snacks, which were once a delightful accompaniment to our cocktails, are now considerably mediocre. Furthermore, we were not fans of our cocktails being served in novelty cups – mine in a pear with a moonlight effect, and my husband's in what looked like a log – instead of the lovely crystal glasses we've always associated with The Ritz's elegance. While we understand a desire for innovation, we hope that the hotel will reconsider these changes and revert to the classic presentation and quality that we've come to expect and adore.Despite these minor quibbles, The Ritz London consistently delivers an experience that transcends mere luxury; it's a feeling of being cherished and transported to a world of refined indulgence. We eagerly anticipate our next return.
I had a lunch at the Ritz restaurant on 26th on April, the expectations were high however everything that could go wrong went wrong. Staff members from the reception are not professional, staff in the restaurant were ok, however seemed a bit robotic when presenting dishes , it didn’t feel like Michelin Star experience at all. Starters were great but main course was tasteless , full of sauce which creates a feeling that dish is simply swimming in the plate . Overall not happy at all , quality doesn’t match the price .
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The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
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