ticketmaster.co.nz

4.2
4.2 Based on 1.6K reviews

Ticketmaster is the largest global event ticketing company....

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Average Rating

4.2

/
5

1.6K Reviews

5 Star
68%
4 Star
12%
3 Star
7%
2 Star
4%
1 Star
10%

Filtered Reviews

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Review Time

Ken Long
Refunding Mary Poppins tickets

I was very pleased to see my cancelled tickets for MP have been banked into my account.

5
Date of experience: Nov 01, 2020
Art C.
Excellent customer service and prompt…

Excellent customer service and prompt action from Khrysstopha, thanks heaps!

5
Date of experience: Oct 30, 2020
Jackie Bell
My ticket didn't arrive by email

My ticket didn't arrive by email. I lodged a question on the website this morning and received a response within a few hours with all the information I needed. Great response time and issue resolved. Great job team - thank you!

5
Date of experience: Oct 27, 2020
Jace Hughes
Great customer service

We had a family emergency, and needed to change our ticket. Khrysstopha was absolutely fantastic, and dealt with our problem immediately, and sorted us out extremely well. We couldn't have wished for a ore friendly and helpful person! Thank you so much!!!!

5
Date of experience: Oct 16, 2020
THANKS

THANKS. Prompt and efficient.

5
Date of experience: Oct 14, 2020
Kenneth Taylor
Communication from Ticketmaster was on…

Communication from Ticketmaster was on point. We had tickets to Elton John's Farewell tour and were kept abreast with all the changes. After the latest change we had to give them up as the date didnt suit. The refund process swift, easy and hassle free. We got our full refund pretty quick.

5
Date of experience: Oct 14, 2020
AL27
I wasn’t refunded the full amount of my…

I wasn’t refunded the full amount of my transaction which included a pre-purchase program with ticket. After needing to follow up after a week of non-response and despite providing transaction details and purchase amounts, it took needing to provide my ticket confirmation to resolve the matter. The apology and refund are greatly appreciated with room for improvement. Thank you :)

3
Date of experience: Oct 14, 2020
gypsieange
Refund

Just sorted out my Elton refund. Once I found the form (took me a while) it was super quick. Thank you!

5
Date of experience: Oct 13, 2020
Abner Butler
Really happy with the service

I felt that I have received good communication and kept updated due to the concert being postponed due to covid - sadly the new date was on a day that did not work so clear instruction on how to go about getting a refund, and prompt processing of the refund were appreciated..

5
Date of experience: Oct 13, 2020
Carole
Thanks for such a quick and easy…

Thanks for such a quick and easy process in refunding my Elton John tickets.

5
Date of experience: Oct 13, 2020

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