Review Time
We had a family emergency, and needed to change our ticket. Khrysstopha was absolutely fantastic, and dealt with our problem immediately, and sorted us out extremely well. We couldn't have wished for a ore friendly and helpful person! Thank you so much!!!!
Communication from Ticketmaster was on point. We had tickets to Elton John's Farewell tour and were kept abreast with all the changes. After the latest change we had to give them up as the date didnt suit. The refund process swift, easy and hassle free. We got our full refund pretty quick.
I wasn’t refunded the full amount of my transaction which included a pre-purchase program with ticket. After needing to follow up after a week of non-response and despite providing transaction details and purchase amounts, it took needing to provide my ticket confirmation to resolve the matter. The apology and refund are greatly appreciated with room for improvement. Thank you :)
I felt that I have received good communication and kept updated due to the concert being postponed due to covid - sadly the new date was on a day that did not work so clear instruction on how to go about getting a refund, and prompt processing of the refund were appreciated..
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