Review Time
Had standing tickets to see pink,when inside,decided to try to get seated tickets,bought 2 seated tickets that were clearly shown as a seated area and described as such but after purchasing we were informed that the tickets were actually standing tickets so we paid double the price,to top it off,weren't permitted to go to the so called seated area which was close to the stage so instead were shown to "free seats" which resulted in having to watch pink on a screen for most of the night as it was too far from the stage area.Basically lied to,cheated out of ,$400 and ruined a night which my wife had waited for to see,as most kiwis,she hasn't had the opportunity to see many major acts as not many come to South island.We drove 7 hrs to get there and then another 7 to go home after the concert.Shame on you ticketmaster.
The ticket time was later than the start time of the event.All event info and ticketing mentioned 8PM, but when arriving the event entrance sign noted starting at 7PM and we missed quite a bit of the first band (which we were most interested in).
Jhea took all my worry and stress away today, he/she used their discretion and refunded my tickets after I made a very expensive mistake. They showed understanding and compassion, this is a rare experience from an online purchase. I am so grateful, but moreover I appreciate Ticket master for being human and kind. Thank you Jhea and thank you Ticket master. Bless you. ♡
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