Review Time
Very difficult to use and set up. Nightmare to navigate. Impossible to open at venue as 5g network was overwhelmed by everyone else trying to log on too. Hundreds of others also affected. Will not attend events again where Ticketmaster only option.
Just found out could have booked tickets with actual event by calling (not obvious as online link sends to ticketmaster) and paid less of a bookong fee. Waste of time making an account just to book tickets now trying to see tickets but there is error logging on to ticketmaster at the moment.
Worst customer service support I’ve ever experienced from an established company. It’s fine if you don’t need to change anything about your ticket purchase, but once problems arise, the customer support doesn’t help whatsoever. I asked a bunch of questions, they didn’t answer and instead wanted to cut off the conversation. What in the world?? Not to mention some of the replies were just copy and paste and not directed at my specific problem.
Had the pleasure of being assisted by Zade on Facebook Chat this AM, I cannot praise them enough! The service was incredibly quick, clear, and efficient. They were quick to highlight the potential issue which in turn resolved my issue seamlessly, and their professionalism and friendly approach made the experience stress-free.Huge thanks to Zade and team for their support - an asset to the business!
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