Review Time
WORST EXPERIENCE EVER with these trains. I can’t believe they are so expensive and the service is the worst!!! There’s no air conditioning in many trains which are crowded and temperatures are too high. Also, they sell you tickets connections that then they get delayed and you can’t even pick the following train. I hate them!!!!
I took a night train with OBB, for which I paid more than 500 euros. On the ticket they sent me, one day before departure, the train was scheduled to leave at 19. When I arrived at the station at 1840, the train left before my eyes. Obb doesn't want to give me any refund, apologies or voucher, because they maintain that the time on the ticket is superseded by the fact that they sent me a text message 2 months before departure (!) that stated the schedule was updated. Note that the ticket was sent to me ONE DAY before departure, and stated a departure time of 24 minutes later.
I took a night train with OBB, for which I paid more than 500 euros. On the ticket they sent me, one day before departure, the train was scheduled to leave at 19. When I arrived at the station at 1840, the train left before my eyes. Obb doesn't want to give me any refund, apologies or voucher, because they maintain that the time on the ticket is superseded by the fact that they sent me a text message 2 months before departure (!) that stated the schedule was updated. Note that the ticket was sent to me ONE DAY before departure, and stated a departure time of 24 minutes later.
Verona Porta Nuova Railway StationVeronaOBB train customer service SHAMEFUL962001236If you are traveling to Austria from here possibly do not travel the OBB train company from this station. I had the worst experience at their customer service desk at OBB office horribly rude woman we felt unsafe and unjust.
Verona Porta Nuova Railway StationVeronaOBB train customer service SHAMEFUL962001236If you are traveling to Austria from here possibly do not travel the OBB train company from this station. I had the worst experience at their customer service desk at OBB office horribly rude woman we felt unsafe and unjust.
Nightmare staff and serviceAs a foreigner, I was being very much humiliated and insulted 99% of the time I interacted with them. Very unprofessional set of rules and service providers, to the extent it seems a fraud company, no dignity could be expected from them. The staff is very rude, and it almost feels like an attack when they unnecessarily judge or suspect you, it seems they disdain or are being racist with a foreigner, very bad behavior. Never they are sorry for tangibly and obviously harming their client, arrogant staff, not humble enough to be sorry even on their clear faults. Worst possible, nonsense practices only causing problems to clients and perhaps only benefitting themselves, they gain pleasure by hurting and tormenting and harming their client, they do not deserve your hard-earned money, it is a curse that I had to be their client
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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