tickets.oebb.at

1.2
1.2 Based on 365 reviews

The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.2

/
5

365 Reviews

5 Star
3%
4 Star
2%
3 Star
1%
2 Star
4%
1 Star
90%

Filtered Reviews

Filter Reviews

Review Time

Giles Price
Scammed and discriminated!!

I got fined 105 euros because i was a tourist, even though I had a valid ticket... the man said that the ticket wasn't valid for me, as a tourist, and proceeded to fine me 105 euros even though my ticket was on hand. I tried to send an application online to appeal, and they immediately dismissed me, saying the refund was not possible. This is a scam of a company, and they will abuse their power on sole individuals. This felt personal and caused a big scene on the train, with onlookers also confused with what happened. I paid 50 euros for a monthly valid ticket and had to pay an additional 105 euros for the fine

1
Date of experience: Dec 12, 2024
Noel W.
100% trains delayed by at least one…

100% trains delayed by at least one hour.That's out of three trains I took in the past months.That pretty much says it all. The prices are very high, much higher than in Italy or Germany, and the performance is abysmal.

1
Date of experience: Dec 11, 2024
Bramwell T.
100% trains delayed by at least one…

100% trains delayed by at least one hour.That's out of three trains I took in the past months.That pretty much says it all. The prices are very high, much higher than in Italy or Germany, and the performance is abysmal.

1
Date of experience: Dec 11, 2024
IFrame
Poor service with a bad attitude

I took the OBB train from Vienna to Salzburg and sat in first class. I might as well been in second class, third class or no class. It literally took the server 75 minutes to bring me a Coke Zero and this was after reminding him 2 or 3 times. It was busy to be honest, but 75 minutes to grab a soda and ice for a customer by any standards is crazy. The worst part was, the server tried to justify it because it was busy, he copped an attitude and later apologized profusely. I gave them 2 stars which is generous compared to their 1.5 star average. Is this how you treat your first class passengers? You need to do better!

2
Date of experience: Dec 10, 2024
Yasmin Walker
Poor service with a bad attitude

I took the OBB train from Vienna to Salzburg and sat in first class. I might as well been in second class, third class or no class. It literally took the server 75 minutes to bring me a Coke Zero and this was after reminding him 2 or 3 times. It was busy to be honest, but 75 minutes to grab a soda and ice for a customer by any standards is crazy. The worst part was, the server tried to justify it because it was busy, he copped an attitude and later apologized profusely. I gave them 2 stars which is generous compared to their 1.5 star average. Is this how you treat your first class passengers? You need to do better!

2
Date of experience: Dec 10, 2024
Jayden
Watch out for the ticket machines as…

Watch out for the ticket machines as they ask whether you want a return and then charge you for two tickets. We spoke to staff at the station and they said it happens to tourists regularly. We were not given a refund for our duplicate tickets. They hide behind their terms and conditions. We were offered a voucher to use in their trains but given it's our only visit to Vienna it has no value.

1
Date of experience: Dec 04, 2024
Wilson
Watch out for the ticket machines as…

Watch out for the ticket machines as they ask whether you want a return and then charge you for two tickets. We spoke to staff at the station and they said it happens to tourists regularly. We were not given a refund for our duplicate tickets. They hide behind their terms and conditions. We were offered a voucher to use in their trains but given it's our only visit to Vienna it has no value.

1
Date of experience: Dec 04, 2024
Asher Harris
Overbooking

I really don't understand what kind of service it is selling much more tickets than the seats they have on board, leaving passengers standing for hours. Very bad, never again.

1
Date of experience: Nov 03, 2024
armathis51
Overbooking

I really don't understand what kind of service it is selling much more tickets than the seats they have on board, leaving passengers standing for hours. Very bad, never again.

1
Date of experience: Nov 03, 2024
Micah Wilson
Worst train system

Worst train system. They overbook their train so you get told off by their ppl to sacrifice your seat to those who booked in advance. Don't travel with them if your trip is long. Bullshit and not responsible ppl

1
Date of experience: Oct 31, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.

  • language https://tickets.oebb.at

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More