Review Time
I traveled both ways between Ofenburg and Berlin with Nightjet in a 4 person compartment I privatised to have more privacy and silence. But the coach was way too noisy, because of the A/C I guess, almost reaching the level of a crowded bar. I was unable to sleep with earplugs AND noise cancelling headphones on. To conclude my trip, at the moment of getting off the train in Ofenburg (2min stop), I pushed the green button, and the door started to open and closed again in the blink of an eye, without the possibility to open it again. I managed to get out on the other side, which luckily overlooked on a sidewalk and a barrier to jump to get safe. After such an experience, I requested OBB a refund for this trip that I paid almost 1000€, but I only managed to get 200€ of refund after a dozen of emails exchanged. A shame for a company branding its services as high range. I had much better experience in night train in France for much less money.
I traveled both ways between Ofenburg and Berlin with Nightjet in a 4 person compartment I privatised to have more privacy and silence. But the coach was way too noisy, because of the A/C I guess, almost reaching the level of a crowded bar. I was unable to sleep with earplugs AND noise cancelling headphones on. To conclude my trip, at the moment of getting off the train in Ofenburg (2min stop), I pushed the green button, and the door started to open and closed again in the blink of an eye, without the possibility to open it again. I managed to get out on the other side, which luckily overlooked on a sidewalk and a barrier to jump to get safe. After such an experience, I requested OBB a refund for this trip that I paid almost 1000€, but I only managed to get 200€ of refund after a dozen of emails exchanged. A shame for a company branding its services as high range. I had much better experience in night train in France for much less money.
Today 19-10-2024- It was an unpleasant night. That woman is very unpolaize. He didn't give us breakfast 😫.Very bad service. People are treated as if they were traveling for free. This staff should be trained to serve the customer. They eat for us. Bad, very bad.
Today 19-10-2024- It was an unpleasant night. That woman is very unpolaize. He didn't give us breakfast 😫.Very bad service. People are treated as if they were traveling for free. This staff should be trained to serve the customer. They eat for us. Bad, very bad.
How does this CEO and upper mgmt still have jobs operating a train service like this ? Overbooking train with no available seats and having people sitting on floors between cold cars ?I have seen handicapped people and elderly people sitting on floors or standing for 4 -5 hours on a trip between cars in cold because they didnt realize they had to reserve a seat on economy and not just buy a train ticket as it is not clear at reservation booking. Most people would assume buying a non first class ticket would provide ppen seating in economy and if not then just charge for the reserved seat at booking so people have a seat. Who in the world would try to save $3 dollars on a 4 hour train ride to stand the whole time , especially elderly etc ? They just don't know they had to additionally and separately order and by a seat in addition to their reservation .Some of the central european customer service, attitude and customer treatment lives up to , and beyond their reputation as they literally belittle you, talk down to you and holler at you if you have a question . There is no gov't interference or control here as they would not be allowed to operate like this in the USA and steal people's money overbooking while elderly and handicapped and small children lay on floors between train cars in cold or damp weather like wild animals in the woods . They should be ashamed of themselves as owners, board of directors and management to operate like this . They need called out by a govt entity and shut down and stop the overbooking process and treating people like wild animals for the sake of profitability gain by overbooking with no seating , especially on long distance train rides . Perhaps a class action suit among people affected would get their attention, if even possible in that country .
How does this CEO and upper mgmt still have jobs operating a train service like this ? Overbooking train with no available seats and having people sitting on floors between cold cars ?I have seen handicapped people and elderly people sitting on floors or standing for 4 -5 hours on a trip between cars in cold because they didnt realize they had to reserve a seat on economy and not just buy a train ticket as it is not clear at reservation booking. Most people would assume buying a non first class ticket would provide ppen seating in economy and if not then just charge for the reserved seat at booking so people have a seat. Who in the world would try to save $3 dollars on a 4 hour train ride to stand the whole time , especially elderly etc ? They just don't know they had to additionally and separately order and by a seat in addition to their reservation .Some of the central european customer service, attitude and customer treatment lives up to , and beyond their reputation as they literally belittle you, talk down to you and holler at you if you have a question . There is no gov't interference or control here as they would not be allowed to operate like this in the USA and steal people's money overbooking while elderly and handicapped and small children lay on floors between train cars in cold or damp weather like wild animals in the woods . They should be ashamed of themselves as owners, board of directors and management to operate like this . They need called out by a govt entity and shut down and stop the overbooking process and treating people like wild animals for the sake of profitability gain by overbooking with no seating , especially on long distance train rides . Perhaps a class action suit among people affected would get their attention, if even possible in that country .
Our 22:02 Salzburg HBF service from Vienna airport was cancelled at late notice due to track works. I understand the need to do emergency maintenance but the apathetic reaction of staff to this situation was disappointing. ÖBB staff were utterly unhelpful in securing alternate travel arrangements or emergency accommodation. We managed to cobble together a journey to Salzburg the following day; ÖBB had not sufficiently increased the capacity on the Salzburg services they were running after a number of cancelled services. This resulted in significant overcrowding. Additionally, despite reserving seats, the carriage we had booked on was not coupled to the train. The end result was a uncomfortably hot, cramped, standing journey to Salzburg over three hours. ÖBB needs to significantly improve its communication and commitment to serving its paying customers.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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