Review Time
This company pretends to be uk but in fact is Chinese. Items took almost two weeks to arrive, the box was battered and the basket inside was broken. The fruits were not the same as shown in the video onFacebook but poor quality and cheap tat and could not be given as a present. They went straight in the bin . After many emails they have agreed on a refund which I have yet to receive. I have now received a full refund minus the postage so I am thankful for that
Received my items today!! Very disappointed in the quality of them and packaging was squashed not ideal to give to my 2 year old grandson for his birthday!In fact I would be embarrassed 🙈 They look like they have been in a warehouse for donkeys years!!!I didn’t know they were coming from China otherwise I wouldn’t of ordered them.It says Tiny dreams uk???DO NOT order from this company.I spent £75 on rubbish!! Absolutely gutted!!!
This product was exactly as described. My grandchildren love it and even my 33 year old daughter thought it was so relaxing watching the projected images on the ceiling and walls. It can also be used as a wee bedside lamp. Great wee product, good value for money.
Update: spent over a week in email communication with Jasper. Offered a 30, 50, 75 then 50% again refund to keep the items, or I could return to China at my cost for a full refund. I did point out that the return address on their website gives an Austrian address, and kept asking for a return label at their cost, as it’s not my problem if they don’t package their goods correctly. Ended up stating if it’s not resolved by the 18th October I’d begin recovery action with my bank. In all fairness, I was refunded in full and the money has been received by the bank, but I still haven’t been given a return label for the items and I’ve been told to keep them. They are no good to me, so I’ll donate them to a local charity shop. All this fuss caused because they didn’t package their items well enough…..Original review: Things come from China, so takes an age, with no updates at all, and worse - with no packaging to protect the toys. Currently arguing with them for a return label as the two ‘gifts’ I’d ordered have been really bashed and are not in a fit state to give as presents so I want to return them, but they won’t give me a return label and so far just offer discounts to keep the damaged toys. I’m waiting another day, before starting the charge back process with my bank, as I’m fed up paying good money for rubbish. Could have bought the same items on Ali Express for a quarter of the cost, but when you pay over £40 for a toy, you expect them to at least pack it so it survives the trip. Would not recommend nor use again.Edit: provided the additional information as requested (order number #TDUK268505) but I’m only interested in getting a return label and full refund as I don’t want to keep the toys at either a 30% or 50% refund, which is what you’ve offered so far.
Parcel arrived with box unsealed, totally squashed and damaged. Was meant to be a gift for my 6 year old granddaughter, but the box looks so bad I can't give it to her. Contacted the company who offered a 10% refund, which is useless. They refused to send a replacement item, so I'm off to find her a present from a reliable, trustworthy company. Don't touch these people, they're a nightmare.
Review of Tiny DreamsI HAVE RECEIVED A FULL REFUND OF £17.90 TODAY, THOUGH THE COMPANY TRIED NOT TO REFUND MY P&P OF £2.95 BUT I PERSEVERED AND THEY REFUNDED ME THE FULL £17.90.I DID NOT HAVE TO SEND THE ITEM BACK AND I TOTALLY DECLINED THEIR OFFER OF 10% PLUS ETC. THE ITEM THEY SENT ME WAS ONLY WORTH PUTTING IN THE BIN, IT WAS DISGRACEFUL.I HAVE SEEN OTHER POSTS ON HERE WHERE PEOPLE HAVE GIVEN UP AND LOST SUBSTANTUAL AMOUNTS OF MONEY, WHICH IS WHAT THE COMPANY WANTS AND THEY THEN EFFECTIVELY MAKE LOADS OFMONEY FOR SUPPLYING SUBSTANDARD PRODUCTS.YOU NEED TO BOMBARD THE COMPANY WITH EMAILS (CHECK OUT THEIR WEBSITE FOR EMAIL DETAILS), AND CHECK ONLINE. ALSO, BOMBARD THEM ON HERE (TRUST PILOT), DO NOT GIVE IN GETTING A FULL REFUND. IF THEY DELIVER SUBSTANDARD PRODUCTS THEY HAVE TO GIVE YOU A REFUND. CARMEL FROM THE COMPANY AND JASPER WERE HELPFUL IN THE END, BUT INITIALLY I HAD TO JUMP THROUGH HOOPS. GOOD LUCK. I CERTAINTY WONT BE MAKING ANY FURTHER ORDERS FROM THIS COMPANY. Paul1 reviewGBRated 1 out of 5 starsUpdated 2 days agoAttention of Carmel regarding a full refundOrder Number #TDUK261778For the attention of Carmel.Further to your Trust Pilot message and the offer to give me a full refund (17.50 inc my p&p) regarding the awful & dangerous condition of the Led board, bought for my grandson's birthday.I have been in touch with your Customer Service who are doing everything in their power not to give me a refund. This is disgusting to be honest and very stressful.Your company sent me a product which is not fit for purpose and only fit for the bin and I'm being made to jump through hoops when your company is at fault.As you, Carmel, offered me a full refund, can YOU personally make the full refund payment of £17.90 into my PayPal account.If you can't make the refund yourself, can you ensure that your Customer Service make the payment of £17.90 to my PayPal account, as a priority.You have agreed for me to have a full refund, as shown in your reply on Trust Pilot, but seems like this is just a ploy to make it all look good on behalf of your business but then not honour your offer but instead make me have to jump through hoops by chasing your Customer Service teams who don't honour your offer.This is so stressful! What should have been a pleasant experience, ordering a Led Board from your company has turned into a nightmare! The item was damaged, including a snapped wire which is dangerous, was in an awful bland battered cardboard box, which in no way could be given as a present even if the product wasn't broken. Your company have obviously ordered it from one of the cheap on-line Chinese companies. It's certainly not the product offered in your very professional Facebook adverts.Absolutely awful, stressful and very very disappointing.Therefore, Carmel, can you please put this nightmare right, repay the £17.90 into my PayPal account, so that I can put this awful experience behind me?RegardsPaul Aplin
CANT GIVE A NO STAR OR I WOULD OF THIS COMPANY IS THE WORST ONE I V EVER SHOPPED AT THE ONLY WAY TO CONTACT THEM IS EMAIL WHICH THEY DONT REPLY TO - THEN THE CHEEK TO CHARGE POSTAGE WHEN THE SAME THING IS ON TEMU FOR £1.80 AND THE ITEM COST ME £16 ON HERE TRIED TO CANCEL THE ORDER BUT NO WHERE TO CANCEL IT ON WEBSITE - THIS IS FOR A PRESENT FOR MY GRANDSON WHICH IS TO LATE NOW FOR HIM STILL AWAITING REPLY FROM 3 EMAILS TO FIND OUT WHERE MY ITEM IS NEVER SEEN ANYTHING LIKE IT SORRY I DIDNT LOOK ON TEMU FIRST SHOCKING COMPANY
I bought a toy for my baby granddaughter after seeing the video of a baby in a high chair playing with the ladybug ball blower and reading how wonderful it is for a BABY. When it arrived it shows it is recommended for children 3 years and over as it has small choking parts. So not suitable for a baby at all! I emailed to say I wanted to return it but I would have to pay to return it to China! With a UK website address, it is in fact a Chinese company.I am totally shocked at their false advertising and will never buy from here again.
I bought a pair of Kids Swimming goggles with large frames and anti-fog system. First of all, I received them a month later since ordered. Secondly really bad quality for the price. My daughter were them just once. She couldn't swim as they were foggy. I will never ever order again from this website.
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