Review Time
Toll has bad customers service and always charge extra - always different from the quote they gave to us. really really bad! Also they lost the good but never refund money but good at taking extra money. So angry!!!!!!!NEVER AGAIN!!!
Some of your drivers think they can park anywhere they like, 1 of your drivers has just double parked and I cannot get my car out, when I asked him what he was doing he just said f off and walked off.Rego number is 309wyjI have a photo of the vehicle double parked and the driver
Negative 5 stars Toll Group has turned me into a bad person. Here is what I theorise happened to their company;Some earnest hard working intelligent people started the company, which is how it became so large and successful. They got rich, then started not to care, and continue to use outdated management and technology to run in 2021. Now you have some youngens who are trying to pick up the trash without the resources to improve. And we the customers have received the collateral damage from their lack of care. I now have to start meditating to recover from Toll Groups antics. People just want to be heard and acknowledged. It's like we're attempting to negotiate with koalas to deliver our precious stock to us. To no avail.
There should be a rating of no stars. Your lucky i gave you 1 star because i dont have a choice. I should have my live fish package within a day. I saw on the tracking that it is in bungaribee nsw i live on the next suburb its been the 3rd day now i havent recieved my live fish yet. I hope theyre still alive. Called toll how many times a day. Still nothing has been done.
I have placed on online order which was to be delivered via Toll. I got a text message saying that my delivery was due on a certain day. But no delivery. Several days later and after contacting the customer service who started an investigation, still no delivery. The delivery exists of 2 items which are parked at the local depot for days and days, marked as "sorted for delivery". Several days later only one item is out for delivery. So I have to be at home a second time waiting for a second delivery? It is absolutely ridiculous. I will not order with any business which ships with toll anymore.
This is not the first time that Toll have mismanaged a delivery but will certainly be my last. I wanted to give them a second chance but that was my mistake so that's on me. For any business that delivers products, if I see that you are using TOLL as your method of delivery, I will not be making a purchase from you.
On spec I ordered a couple of CDs online from JB Hi Fi last week, just before the current lockdown. (Parcel: JBHJ129295)Notwithstanding that the CDs were showing as scheduled for delivery from North Sydney store to Chatswood, (via Botany & who knows where else) the level of incompetence is astounding. I placed my order on 23/6/21, it was collected 25/6/21 & listed as on board for same day delivery on 28/6/21.I waited all day & was dubious by 5pm.By 6:30pm I noticed delivery was listed as delayed. Last night in frustration I used the online form to make an enquiry & received a response, requesting further information.I replied with all the details I have, only to be asked for more information.My wife called & was given a similar run around; she told them all the information was in the email & she painstakingly explained to scroll down the page to find the relevant information.The staff member said they didn't know where the parcel was & would need to call the depot!What good is a customer service department in a courier company if they don't even have access to monitor delivery tracking & don't get updates from the depot?What sort of enquiries do they expect to receive working for a courier company if not relating to delivery times & progress?I didn't choose Toll as the courier for this delivery, it was the default provider from JB Hi Fi.Next time I'll either choose click & collect, a different delivery option, or purchase from Sanity, as they use Fastway & deliveries always arrive safe & timely.I get that this is a first world problem, no one died (that I'm aware of), no one's injured or sick (as far as I know), but it shouldn't be a surprise that a customer expecting a delivery on a specific dated after being advised to expect it, would make an enquiry & expect an answer as to where their delivery is!Thank goodness Toll don't deliver the prescription medication I need that is delivered interstate by Australia Post: goodness knows what would happen to that!A missed or delayed delivery happens, there's traffic & weather & other issues, but a failed inaccurate tracking service & incompetent or under resourced customer service staff? Going by the number of negative reviews, that's too common an occurrence to be an accident.Give your staff the tools they need, don't overburden your delivery drivers, don't over promise & under deliver.If delivering parcels (the business couriers are in - freight & logistics) is too hard, (let alone informing clients of delivery progress accurately) maybe Toll are in the wrong industry
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