Review Time
My Toll states that my packages arrived in Brisbane on the 30/09. I’ve received four texts on different days saying that my packages would be delivered that day between 8am- 6pm. On each occasion the packages were scanned back into the depot between 4:30pm and 5pm. It’s now the 11/10 and once again my packages have been returned to the depot. Complaint made via email and the only feedback I’ve received is that the driver ran out of time. So frustrating knowing that my packages are sitting in a Brisbane depot and I can’t do anything about getting them.
I received a 'sorry we missed you card' so went to the Toll website to check the Consignment No. and find out where the Toll Collection Point is that I need to go to in order to pick up the parcel. After entering in the Consignment Number, I received an 'Unfortunately we weren't able to find anything in our systems' message. I called Toll and told them my issue. They asked that I give them the Consignment Number. I gave them the Number on the card. The Number had been written in a highly legible way; there was no chance of getting it wrong. The representative also tried with the Consignment Number that I provided - same issue. I then suggested that if I give my address they should be able to look everything up this way. No, I was informed, this cannot be done. What system relies on a HANDWRITTEN Consignment Number, which, as in this case, can be inadvertently mistakenly written? The system they are using is not fit for purpose. Unfortunately, it would appear by the rating, that this is just one of many problems with this delivery service. If I could give ZERO stars I would!
Came here to express my annoyance and surprise! surprise! 96% bad reviews. At home all morning, next thing I know there's a card in my letterbox saying "attempted delivery". Sure thing, guys! Can't have attempted that hard! Now I'm faced with the inconvenience of travelling to a drop off point to retrieve my parcel. Extremely unhappy and dissatisfied.
use less over paid works that need a seeing eye dog to find ther own behind stop pass the buck and sort the problem ther and then you dont need 48 hours to find two boxes look up what bay the stock is in its not hard and stop blaming covid19 for your problems its any wonder this company is going down hill fast toll vs startrack startrack had my package to me in 24 hours and toll you guys just lost it all together good job toll
Delivery driver turned up outside and decided that they couldn't be bothered looking for my package in the back and drove off to "come back later" as confirmed by the lady in the office who gave me such an attitude whilst I was on hold. Do not trust this company at all, the drivers are lazy af
My package said out for delivery in the morning so I waited for my package the whole day expecting to come but it never came and said “delivery attempted” when in fact no courier ever showed up. The next day it said out for delivery again and I saw a courier truck pull into my driveway rummage around for less than a minute in the back of the truck then left without dropping of any package. After calling them almost 6 times today I finally got through. They then got in contact with the courier drive who confirmed that it was him who was at my address and the package was in the truck but they could not find the package in the truck so just left. Absolutely appalling service!!
Ordered a fairly expensive package from another town (Tauranaga) in the same country (New Zealand) on the 6/9/2021 and STILL haven't received any update on when my parcel will get to me it is now 22/9/2021 and still nothing, all I've gotten were emails telling me to wait and not giving me any kind of update only until today when I mentioned the fact that I've received many packages from multiple countries during the time its taken for them to update me on anything about mine from the same country! Besides this I've never had a good delivery experience with toll deliveries i am not exaggerating when I say every single delivery person Ive had from toll have been too impatient to wait for someone to get to the door when they knock, numerous instances have happened where a delivery person has walked around my entire property to the back of my house to deliver goods through any slightly open window when I have clearly stated in special instructions to Leave package at the front door. I've been physically frightened by some delivery person yanking open my laundry house door while I was doing some washing I almost hit them with a mop because I was thinking the worst! And the most I got when I filed a complaint was an email that seemed scripted.Very unimpressed. And have now gotten into the habit of asking business that ship who the company is that they go through because if it's toll, I'm definitely looking elsewhere.
Every time I have to deal with TOLL I end being upset, frustrated and my issues are never solved. Inflexible and not customer centred. They don't listen to customers. They expect customers to chase the parcel. Customer service is not good either, not because CSOs are bad per se, but because the company is dreadful and they have to follow procedure. As a customer, every time I made a purchase and the store I buy from sends a parcel via TOLL, I know there is going to be an issue. Like right now.
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