tollgroup.com

1.2
1.2 Based on 201 reviews

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Average Rating

1.2

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5

201 Reviews

5 Star
3%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
96%

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Ember B.
DISGUSTING CUSTOMER SERVICE

Hung up on by Australian customer service agent!

1
Date of experience: Jan 13, 2021
Akima18
Toll can be sometimes delayed depends…

Toll can be sometimes delayed depends on the handling of items, but I think, people on their company are working out to make sure items can still be delivered. Minus one star for those drivers who only pass by your house and then leave you a card without even trying to ring the bell to make you know they are already there. But the customer service are great tho, as they trying their best to make your item delivered even if it it was overdue, I still thank them for answering my calls and queries.

4
Date of experience: Jan 13, 2021
scarox1992
USLESS DISGUSTING TERRIBLE

USLESS DISGUSTING TERRIBLE CUSTOMER SERVICEDO NOT WASTE YOUR TIME USING THIS TERRIBLE COMPANY! A monkey on a push bike would be able to deliver any item faster than this joke of a place!!!!!They lose your items, damage them, hold them in the warehouse, and don’t deliver. No customer service team member is in Australia just awful all round!

1
Date of experience: Jan 08, 2021
iFeitaan
Lost parcel, terrible customer service and company.

Horrible company with TERRIBLE customer service. They lost my parcel from Zara and gave me the worst customer service I've ever received from a courier company. They kept me waiting for 20/30 minutes every time I called, or hanging up on me. I had to call them 3 times to be able to speak to a supervisor, and after that wait 20 minutes to speak to one... they lied to me, they told me things the supervisor told me differently... SUCH A TERRIBLE COMPANY! And my parcel never arrived. They close earlier than what they say they close and leave you hanging waiting and calling like crazy for them for something that you paid for. NEVER USE THIS COMPANY!

1
Date of experience: Jan 02, 2021
Olive Carter
Lost in transit

Early this year March i was expecting two parcels diesel heaters waiting next thing i see thay had been delivered and had not received them and the next week i got more diesel heaters in and ask the driver where my other ship ment was a he said i never seen them ...So 3 week s latter i got more Heaters delivery and the driver said them heater s are good i got one in my caravan and my friend has one he was bosting them he realised what he said and kept quiet so thay can steal tham and scan them off as delivery

1
Date of experience: Dec 30, 2020
Burton W.
The worst, don’t use Toll, hopeless

My package was already late by Toll and when I called them no one would tell me where it was/what was happening with it, they just kept saying the Depo will call you but of course they never did. I told them how much I needed the package before the weekend as I was going away for two weeks and they did absolutely nothing even though it was already late. It was over a week and they still didn’t get back to me and I had to go through the company I ordered from to find out the package had been stuck at a depo because it was an irregular size and it was just sitting there unactioned. I received an email this morning saying it’s out for delivery but I’m away and won’t be home forOver a week. They said the driver is just going to leave the delivery at my house because it doesn’t require a signature even though I told themI won’t be home for over a week. Absolutely disgusting customer service andNowI’m stressed about my package been stolen as I’m not there.

1
Date of experience: Dec 23, 2020
Venetia Butler
Never ever did I have to handle with…

Never ever did I have to handle with such a lousy transport company. Customer Service is not worth the name. They have no knowledge of what is going on with parcels. They can’t even call a depot in Australia to find out where the parcel is. Trying already for 2 weeks to get a missed package to my address. Promises, vague answers, investigation team. Heard it all. In the end I told them to return the package back to the sender and hopefully I will get my money back. Be sure you check who is going to transport your package. If it is Toll don’t buy!

1
Date of experience: Dec 22, 2020
LaLa_Emerilax_41
completely screwed our XMAS

completely screwed our XMAS. delivered one part of this spit roaster to me on Sunshine Coast ( late I might add) and then when I called this morning, told me.... ooops sorry the other part is on the way to CAIRNS. We messed that up somehow and it will not get to you before XMAS. 14 people coming for a Spit Roast Lamb bought and paid for are not going to get spit roast at all. My direction whenever I buy anything online is that if they send this by Toll I will refuse delivery and send it back. I refuse any shipments by Toll- ever again

1
Date of experience: Dec 22, 2020
Dana Price
Useless

Useless. It would be quicker and easier to pick up the delivery myself. Worst delivery company in Australia.

1
Date of experience: Dec 16, 2020
Ted Turner
Toll make Australia Post look like…

Toll make Australia Post look like courier Gods.Your parcel will, initially, feel loved . It will be scanned in & out, in & out, in & out. It will have multiple promises of being delivered. If it does arrive it will likely have the evidence of gross mishandling.I have two parcel coming from Melbourne to Sydney. They have been scanned 23 times. Received one (damaged) after 8 days, second parcel is being investigated (as if). Do not buy anything that will be sent by Toll.Tell the seller that you refuse to buy if sent through Toll. Albert Toll would be totally disgusted.

1
Date of experience: Dec 15, 2020

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