Review Time
Returned from Glasgow to Liverpool on 1st class James was great , he looked after us and made our journey enjoyable he was very attentive and professional ensuring we were well looked after.He is an absolute credit to your company and will definitely use this service again.Thank you James
A low life company who have little or no regard for customers and running a functioning transport system.I can’t believe a business that is so unreliable in operating procedures can actually survive in business.I hope the government isn’t subsiding this awful company, if it is, then action needs to be taken.Ps- Staff always nice and helpful.
I never usually write bad reviews because I don’t really see the point, but I’m doing this partly just to vent.This is about an experience I had travelling from Liverpool to Manchester Airport.I booked an early train with plenty of time to catch my flight. The journey involved one change at Manchester Victoria, with an 11-minute connection, which should have been more than enough. However, when we arrived near Manchester Victoria, the train was held outside the station waiting for a signal — for 15 minutes.I assumed it would make sense to hold the connecting train, especially as it was the same company and there were multiple passengers making the same connection. Instead, we were told “sorry” and given two options: wait 50 minutes for the next train or take the tram, which takes 56 minutes. I had no choice but to take the tram and pay for it myself.I can only claim back 25% of my journey, which barely covers anything — but that’s not even the worst part. If I had missed my flight because of this delay, they wouldn’t be liable at all. There’s absolutely no consideration for passengers. They won’t delay another train to avoid extra claims, but they’re perfectly fine with people missing flights because “it’s not their fault”.Another thing that really annoyed me happened before the journey even started. Due to a cancellation, they announced that passengers must make sure they get on the correct train and that switching trains would not be allowed. Despite the disruption, they still wouldn’t allow passengers to transfer — another example of pure greed.I’d honestly recommend paying extra for a direct train with Northern Rail if you can. Trust me, you don’t want to have to create a separate account just to claim compensation, fill out forms, upload PDFs, and then retype all the information from the PDFs into a text box anyway.I don’t feel any better after writing this, but I’m still going to post it.
Train yesterday morning from Darlington to York was absolutely shocking. Every single seat full, and people (including me and my girlfriend) having to stand in the aisle. Couldn't even get to my reserved seat to ask the person sat there to move because of the aisles being full. Why sell so many tickets for your trains if you know they aren't all going to be able to fit. Completely ruins your company image and just makes you look like a total moneyhungry company. Totally unacceptable.
Staff member in 1st class on the 13.21 from Manchester Piccadilly was Ben. He was such a lovely, attentive, friendly, well mannered member of staff. Made our journey so much more enjoyable because of him.
This company is absolutely disgusting and a disgrace to the public I was charged for ticket from Manchester Piccadilly to thornaby because I had to get a much later train service than the one I am booked on so I filed a full complaint and I only got a refund from train line and the price of a coffee was disgusting and it was not even enjoyable so i recommend everyone do not travel with this evil greedy corrupt company
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