Review Time
The worst train company in Britain. Operating dangerously overcrowded trains where booking a seat is a joke as you can’t get to them for standing people. Their reviews are appalling, if you use this train company expect the worst. The government should shut them down. Other countries trains are something to be proud of. This train company is a national embarrassment.
Transpennine Express went through a brief recovery period when they were nationalised but it hasn't lasted. By far the worst train line for last minute cancellations, including a recent incident when passengers had to tell the crew their train had been cancelled. Regularly deciding not to stop at some stations as well, especially Chester-le-Street.
Train from Redcar to Manchester Airport ,Thursday 4th Dec.It was Cancelled about 15 mins before Train was due.It said only going as far as York.A few weeks before it was cancelled and we were going to York...had to get 2 other trains instead. Although the money was returned for the Manchester Train,we had to drive instead.Luckily weren't relying on this Train to catch a flight.Not reliable at all.When they do arrive they become very overcrowded .Come on Transpenine...you used to be better that this.
Ridiculous paying for reserved seats for other people to be allowed to sit in them because their train was cancelled and refusedto move. Staff did absolutely nothing. Me and my friend had to find other seats in different carriages to each other. Can't even get a refund. Will not be travelling with them again and will put my experience on my social media
Travel to Leeds on 30/11 but train stopped at York and after approx 35 mins told service cancelled all off train, make your own way to Leeds. Impossible to speak with customer service, claim for refund rejected as ticket used(partly) now told to put in delay repay and claim any additional costs separately. Why is system so complicated, no wonder people don’t claim. First time I’ve tried to claim even though had many delays in the past with Transpennine.
This company are an absolute disgrace and that is putting it lightly. In 2 years of using this mediocre service which I am forced too, not once has a train been on time or completed a journey on time. The delay repay scheme is a scam, I have 25 on going valid claims since Oct 2023 and not 1, yes not 1 has been settled. It’s time for the government to take hold of our rail network again and stop these pirates ruining this into the ground. Transoennine Express you want to hang your head because I would be embarrassed taking a wage from this shambles. I am sick of hearing “we are sorry your journey has been delayed” over the tannoy. Pitiful really pitiful
If you want your train to leave on time, or not be broken down or cancelled last minute than transpennine express is not for you. 9.9 times out of 10 its late leaving/ arriving and this isn't a "bad day" Ive been using this train for close to a year. I even decided to leave for work an hour earlier to avoid this joke of a company. Avoid at all costs. Walk! It'll probably be quicker 👌
My train on the 21st of November was delayed by 1 hour 7 minutes. I did not board the train, or scan my ticket. Your customer service team have been useless. Customer service team informed me I was not entitled to a refund because my ticket had been used - not sure where you've got that information from! I am unable to request a refund due to the booking ID not being recognised by your website, and the delay repay compensation is HALF of the fare. How is it fair that I am only refunded half of the return ticket when I didn't board the train in either direction? Absolute joke!
Very poor service. Actually, NO service. Travelled for ove 1.5 hours on first class to Leeds, and not one drink, not even water. What the hel is going on. This is supposed to be first class. I now have go get off the train and run and find somewhere to grab something to eat and drink before my meeting.
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