Review Time
First Class 0931, Morpeth to Edinburgh, Overall OK, carriage clean, nice touch of water waiting for us on boarding. Tables clean. The offer of snacks was poor, no offer of hot snacks.
Could not fault staff/steward in carriage only offering what he was allowed to.
My train experience with Transpenine has always been a nightmare. They take people’s money and then tell you they cancel, I left my house this morning since 7am…. A 20-25 minute journey to Warrington got me to work half 9 it’s unacceptable, they do this all the time if this is not the fifth time I’d experience thia Get a Business Analyst y’all
tv adverts - have a family day out. we did over 2 days. cancelled train outward and broken down train on line causing delays on our return causing us to fail to meet our connection. pretty poor really. tried to claim my money back through a convoluted website which makes it difficult to claim my money back AVOID this service if you can
tv adverts - have a family day out. we did over 2 days. cancelled train outward and broken down train on line causing delays on our return causing us to fail to meet our connection. pretty poor really. tried to claim my money back through a convoluted website which makes it difficult to claim my money back AVOID this service if you can
Transpennine is honestly the worst train service I have come across. Out of 6 return tickets bought only 1 of them was not cancelled. I've ended up getting northern trains as replacement. Absolutely no point booking with Transpennine, northern might be slightly slower but atleast it actually runs.
I am disabled with bad spinal arthritis and can manage on crutches mainly as if I start using a wheelchair my condition will get worse faster.Tried to book a seat that I can store my crutches (eg a wheelchairchair useable seat) too as most seats are totally inadequate for a disabled person with crutches. I have been point blank refused this option as the need to keep seats spare to give all disabled people a choice thereby removing my choice of a seat suited to me so discriminating against a disabled person simple because my condition would be made far worse by using a wheelchair.Totally disgusted that transpenine are totally inflexible about this as other train companies have been flexible with me in past about this issue showing it can be done.Seems unless you totally disabled transpennine just done care less at all about you.Transpennine have proved the are a uncaring and unhelpful company to disabled users if they dont fit strict criteria for certain seats.I strubble in any other seats as not enough room for me and the crutches but hey what does the discrimination act mean to this dreadful company.
Went to Liverpool for my birthday, we upgraded to first class, Shelly who looked after us was lovely and never stopped, she’s a credit to this company. When she found out it was my birthday she treated me to a birthday card and a bottle of Prosecco, All the staff on board were lovely and can’t wait to travel again 5th April
The absolute worst. There must be some issues every single time we are booking with them! Today, stood at the Scarborough Station. Plenty of passengers waiting to w the train. Staff appeared to have actual laugh out of us, chit chatting, engine on and they didn't even bother to announce that train is getting cancelled. Reason unknown!
The journey was very comfortable and the ticket collector was very courteous and the Drinks and Food Trolley was fully stocked. However on the return journey there were no hot drinks available and people were sitting in reservedd seats eventually did move but there was no member of staff challenged these people.staff
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