Review Time
Only bad thing I can say about TS is that their website is AWFULLY slow and glitchy. That might be a backwards compatibility thing. I'm still using Lubuntu 18.04 for my main system and sometimes websites have features that demand something more up to date. That's so bad I've given up buying on line several times, but great otherwise.
Bought a tiller from them and someone put it together all backwards. Tines and wheels goes against each other and reverse is fast forward. Was told twice manager would call me the next day. After 2 weeks I sent a letter to the main one in Tennessee and didn't hear anything. A week later I made a complaint to the BBB. I got an email then from main BBB that serves the main corp that the local one in Luray Va. would be getting in touch with me. June 6th TS still hasn't emailed me. Just want my money back since it is too late to get garden tillered and planted. Very bad customer service and selling something that doesn't work is a no for me on buying anything there. Was told by others in Luray that never buy anything there but I use to enjoy going there but that has changed... Brought tiller back working and was told I would receive a check for $361.00. July 2nd received a check for $263.24. Called manage that day and she was going to check it out. As of today July 25 have not seen a check for the rest or had any messages. Will definitely not be going there anymore along with my neighbors or family that has been treated badly.
Several emails and calls have been made about the business card and store system not recognizing the card. Calls have been placed to the main CS number regarding store #2982 where I go in and can never use my card. A call was made to HQ in TN, ref#TSC1067430 and I learned that business cards have issues being used and something manual needs to be done internally at Tractor Supply. The manager of the store was called and a request for action made. The young lady said it should take 48 hours. Well! Go into another TSC near me a few days later and card fails. Go in today and it fails again. I've tried Citibank, they say it's TSC issue. You all say it's an IT internal issue or Citibank issue. All fingerpointing NO RESOLUTION. At this point, TSC seems to not care about my business nor care about the continued issues with the business card so shopping with them needs not be my concern either.
positive side-I have been going to TS for many years and have always been treated with respect and great service!! However, today I went and was faced with a very disappointing situation involving a cashier. First, she had a bad attitude when helping me out as I was being charged. Second, she overcharged me $3 on an item. Third, charged me $14.99 twice on another item. When I confronted her on the $3, she didn't even say I'm sorry, she just called the manager and continued checking other customers. When I looked at my receipt, I noticed she had charged me twice on another item. I confronted her and all she said was "oh" and placed the ticket on register. Her name is Estrella. i waited about 10-15 mins until the manager came and cleared it up. Waited on the other side of the isle not knowing that 5 mins later she looked at me and said, "you'll have to go to the end of the line" in order to get your refund (with such a depressing attitude)!! There must have been about 5-6 customers waiting. Waited and fortunately the manager came to other register and of course I got right up there to get my refund. Wow! what an experience!!!
Bought 2 string straw for laying hen bedding and had a big problem ,will update laterUpdate" supposedly problem was turned over to corporate but I even wonder if it was not just forgotten hoping I would just go awayUpdateI kept 2 birds and froze them as instructed by my attorney and kept a sample of the straw , it looks like now I will be sending these items off for analysis in preparation for legal action. Based on the fact I put the straw bedding in my layers house within 5 hours 28 birds were dead and evidentially Tractor Supply does not care the prime suspect is mold in the straw so we now get confirmation in hand I offered to accept replacement for the layers but now my attorney said we will go for loss of income from egg production for the remaining productive lifespan of 1 year old hens
Tractor Supply is the absolute worst. Especially if you use their RX section. First off, they say that they accept PayPal...well, they don't, at least not for pet meds. Secondly, they said that the item I wanted was in stock...so I purchased it. Two days later when I went to check on it, they said that the item was out of stock! This place sucks !!! Buyer beware !!!
Try to submit a survey and when giving out my phone number to reach me the survey would go through and hung up. That's not normal because it's supposed to repeat the number back. Also I felt like I wasn't welcome when trying to claim the free 5 oz bag of 4 life health brand dog foot for puppy's for free. Even though I was but items. Thought was rude and unwelcoming not to mention the shoe size and amount selection and the price on there frooogs slip on shoes was outrageous.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
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