Review Time
I thought my neighbor closed account was deleted after I closed it in February . Today I found out that the account was never closed and was given a bunch of excuses. Their app says allow ten days for it to be deleted but five months later it has not been deleted. The personal at the company are rude and I don’t trust a word they say!
Unfortunately the dog wash station was out of commission for several weeks. I was a regular customer, enough to be awarded a free bath. As I waited for an excessively long time, once opened, I took my dog to get a bath. I had been waiting for the repairs, so I could use my free bath reward. When I drove all the way there, I was told that my free bath had expired! Expired!! I have been waiting weeks and weeks for your bath station to be repaired and now you’re punishing me because of Tractor Supply’s inability to repair the bath in a timely manner???? Yeah I won’t be back. Even though it was just a free dog bath, not taking care of your customers, especially regulars, showed me their lack of class and professionalism. I wouldn’t waste a dime there. Absolutely ridiculous customer satisfaction!!
Purchased a trailer through Tractor supply on July 16. The manager and employees assisting had no idea what they were doing with this type of purchase. They absolutely failed to register the trailer properly putting one county down on the registration and then filing the registration with a second county. After multiple trips to both county DMV’s and multiple phone calls and visits to the store it appears to finally be getting resolved. Called their “customer service”. Line for corporate and that was a complete joke. Guy literally told me “well it is a store issue, you will have to resolve it at the store”. Why would I call an outside customer service representative that I literally explained how many times I have contacted the store if it could easily be resolved at the store. Absolutely ridiculous
I love TSC and their pickup system, but their website is horrible. It's extremely slow and the (website is unresponsive..wait or exit) pops up constantly. Usually I just let it run a while and place orders when check back, but today I gave up after trying to place an order for ONE item and went to Chewy. Done is 20 seconds. PLEASE fix your horrible website cause I love your store.
We placed an order online , and the order was cancelled. We were directed to call the 877-718-6750. We called the number and held for 15 minutes and then left our phone number for a return call, and after one hour of no call. We called the store in Albemarle. Where Brandy was extremely helpful.. she called the customer service number and held for 25 minutes on the phone and then they hung up. Then she called the helpdesk and spoke with a gentleman who said he would put in an IT ticket. In the meantime Randy said she would be able to honor the item at her store on the following Monday with the online sale price really appreciate all her hard work great customer service. ! Thank you, Brandy!
Tractor Supply is raising prices of consumer and wildlife sensitive items such as sunflower seed hearts at an obscene rate. Pre-Covid, a 35 lbs. bag of sunflower hearts was just around $40.00. During Covid the prices spiked at around $60.00. Today, they jumped the price up to $94.95 for a domestically grown product of SUNFLOWER SEEDS. This is an item purchased by many people on fixed incomes such as seniors and the elderly whose hobby is to feed backyard friends/wildlife. Over time, TS, has proven that it takes advantage of its customers by raising prices to unjustifiable amounts . Disgusting behavior.
I loved their customer service the employees provided. Very kind, and helpful. What I don’t like are the prices. Here in Northern Arizona it’s hard to afford things in the more rural town like Holbrook.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
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