Review Time
After being a customer for over a year and holding a TSC credit card I received a notice today that after a review of my account that my credit line was lowered from $2500 to $450.I have never been late on any payment and 90% of the time I pay my balance off before the payment is due.I sent a letter back with their credit card shredded and enclosed with the letter.I take it that the people that pay their balance on time get crapped on just like the customers that do not pay.I will no longer shop at tractor supply and I will be sharing my experience that I have had with TSC after being a loyal customer with anyone who asks my opinion about TSC.I will shop at the local mom and pop farm supply stores from now on.TSC you take that credit card and shove it where the sun dont shine!
I'm just sick of them! I can't even begin to explain each problem until this week, when there were three! Their online ordering never gives my discount & I'm a Neighborhood Plus member! It's just not worth it for me to have to deal with their customer service for 45 mins everytime I place an order!This week my first order got messed up and I had to call back three things to get it fixed. I will say the c/s call people are mostly real nice. I placed an order for dog food for a street feeder & it was not set-up for shipping for two days! Dogs starving & they can't ship the food out. I called c/s because my order was still showing "preparing to ship" the next day. Too late to cancel it, but it could be returned to the store after she receives it...duh. My point was to get her food ASAP, not have her returning stuff she needs when she doesn't have a car! Too many other online stores to choose from
The return policy at these stores is Archaic to say the least. They simply dont want their product back. For this reason, I hesitate to shop there. I much prefer to spend my dollars at home depot, walmart or amazon where the return policy is consumer friendly and welcoming.
I bought a Ground Work 1.5 gl yard sprayer. The instructions were minimal. The sprayer worked Great! However, when the hand pump failed I tried to get a replacement through TSC. Forget it! All I got was a runaround! They don't stock parts for what they sell. If it's under warranty and you still have your receipt I guess they'll probably replace it for you. After giving up on TSC I went to other Yard Sprayer companies and found one which showed How to Fix and maintain the hand pump using Petroleum Jelly. I took it apart, found the O-ring out of position. Fixed it and used the jelly for lube and now good as new - No Thanks to Tractor Supply!
Ordering online is just as bad as going into their Ossipee NH store. I ordered a few things on may 10th, not all from Tractor supply. I ordered a 1” pressure vaccume breaker from them and a WiFi booster from a place that shipped it from China. I got my China order in 7 days. My order from tractor supply, 3 weeks. That is a joke. Good thing I had a back up and it wasn’t too important.
I would give this zero stars if I could. I went to get some flowers for my garden, they had probably 6 rows of what was once beautiful plants, but they were all dead!! It was soooo sad to see all of them dead just from lack of water. Apparently not one person that works there knows how to use a hose, not even the manager. Manager?? Is there one?? Don’t give them your money the place is disgusting.
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Tractor Supply Company is an American retail chain of stores that offers products for home improvement, agriculture, lawn and garden maintenance, and livestock, equine and pet care.
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