Review Time
True to his word , James took personal control of the situation and kept me fully informed of the collection. Absolutely perfect resolution to the situation and very much appreciated, restored my faith in them. So they do know how to do it, just needed reminding!!
Items were delivered in good time, competitive price, additional items that are used together were also recommended with different options which made the purchase much easier and I was called prior to delivery, easy to order and was delivered without issue.
Great experience with this company, had a very good knowledge of all the products and spent time with me as I was clueless. The person I spoke too was so helpful and I had an overall great customer service experience. Would definitely use you again and would definitely recommend the company, thank you for all your help.
Granted I ordered the wrong cylinder, a return was accepted, and I paid for that mistake in the return cost which I accepted.however, I had to chase for 3 weeks for a pickup date, and then I waited another 2 months for a refund. Multiple chaser emails not responded to, and 5 phone calls later at 7p/min the refund came in.Replacement boiler did arrive on time, but it had multiple dents in it. I couldn't be bothered with the hassle in the end raising it as an issue even though I know I should have and I have pictures to prove.Whole return process end to end was 3 months, unacceptable and could have easily been avoidedI've seen others with similar poor comms or untimely refunds.As a trade purchase, felt very disappointed and would probably take my business elsewhere in future.7 July 24: Trade replied to my review stating "Although you have chosen not to raise this issue, we would greatly appreciate the opportunity to rectify this matter." I sent over an email with more information I received no response. This company is disgusting, do not use.
Ordering the tank was fine. I did this on a Saturday and I hoped I would have it by the following Saturday which wasn't the case. I suspect the problem is with the courier and when it was eventually delivered I wasn't informed. Friends pointed out that a big box had appeared. I didn't think this was great.
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