Review Time
Placed an order on 19/06/2024 Phoned up before to make sure delivery time scales where correct as stated 1-2 working days on the radiators that i wanted , spoke to the customer service team which stated they would be with me the following day and true to there word they arrived the next morning
Unfortunately it wasn't a great experience for me.Firstly after ordering I had to chase for delivery details, then on delivery I measured the radiator to find it was 26mm bigger than advertised, rendering it to big to fit the pipework. After proving it was the incorrect size, trade plumbing stated that the manufacturer had supplied the wrong sizing details for the website. Trade plumbing said they needed to update it on their website.No apology for the mistake.Returning was equally as troublesome which trade plumbing have blamed on their courier.Returned at no cost to myself & full refund.Personally I won't be using them again.Cannot comment on quality of the product as I didn't unbox it.
Below is a copy of an email I received from James a director of Trade Plumbing.co.uk It follows on from a conversation I had with James about a Phoenix bathroom towel rail which had rusted after 2 years. Indeed this towel rail was a replacement for the previous Phoenix bathroom towel rail which also rusted!! I requested a refund under the 5 year manufacturer guarantee and said I would then order a replacement towel rail from an alternative manufacturer. I ordered the alternative towel rail from Trade plumbing on the basis of the email posted below which states I would receive a refund for the rusty one. Sadly, Trade plumbing have now reneged on their promise to issue a refund.... Good Afternoon Kevin The plan to move forward we shall refund the old order back to yourself and for the new rad we can't swoop over on the same order so you would need to place a new order for this oneI do have a discount for reina which would give you some money off on this also Kind Regards James
Very sadI have an outstanding problem with this company and am getting the “runaround “I have been waiting TWO months for a resolution.I do not wish to give the details at this time to give them another week.Please watch this spaceDerick I seems this company only comment when praised ?No comments re complaints .Am I wrong?
I communicated with the company via the messaging service on their website and was quickly able to find out the information I needed from Jeanine. The delivery service was good, part of the order arrived the next day, and the rest two days later, in plenty of time for installation.
Helpful when phoning to place an order for a radiator, then had to email and chase expected delivery slot several times. Eventually phoned the radiator manufacturer to find out when they delivered to my area...Disappointed with the ropey customer service from Trade Plumbing
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