twilio.com

2
2 Based on 425 reviews

We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. Yo...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2

/
5

425 Reviews

5 Star
18%
4 Star
6%
3 Star
3%
2 Star
2%
1 Star
70%

Filtered Reviews

Filter Reviews

Review Time

Cora Morris
It's a fake or fraud

It is not possible even to sign up in the service, account is blocked immediately without any reason. Support is not reachable. I couldn't even log in once...

1
Date of experience: Sep 26, 2024
Jay Cooper
Really, really bad

Wow - don't think I've ever seen so many 1 star reviews! Their customer service is shockingly bad and they think it's fine to add random extra charges without explanation. Disappointing to see this in an age where tech and AI are supposed to be making things easier...

1
Date of experience: Sep 26, 2024
Sammy S.
Scam Opoeration

Had one of those irritating calls where when you answer the bloody phone just cuts off. Went online and found the number I was called from (0131 381 6988) is operated by these cowboys. Apparently it is some sort of energy scam, although I was not actually spoken to so am unable to confiorm this with certainty. But it is obviously some sort of scam because this type of telephone contact is becoming very common.

1
Date of experience: Sep 19, 2024
Bobby
Wish there was 0 on TurstPilot

Well, there is nothing more than the other reviewers have described Twilio. Poor or non-existent customer service, poor documentation, poor everything!

1
Date of experience: Sep 16, 2024
Shinkayui61
Impossible to speak to anyone about…

Impossible to speak to anyone about their decisions. They aren't even looking at files that you send them. This is the worst company to work with. Slow and unaccessible. Find another.

1
Date of experience: Sep 09, 2024
Lucy Harris
Scammers

Scam automated message selling loft insurance.

1
Date of experience: Sep 09, 2024
Emily
Scam! Reported to FCA, Financial ombudsman and ICO

These scam artists tried calling me about my life insurance policy. They were able to tell me my current provider and the expiration date of my policy. Where they slipped up....I'm a Sales Director in the financial sector and one of my OWN independent finance officers from MY OWN company was able to broke the market and sell me my policy. So when this insurance company told me "when you signed up, you agreed to share your personal data and allow other companies to contact you with better deals". This is untrue, they have breached GDPR and got my data ILLEGALLY because I didn't share my details. And I am now going to go to great lengths to ensure this fraudulent company is held accountable by the FCA, the financial ombudsman and ensure any underwriters or MGAs supporting this company are aware of their breaches of regulations.

1
Date of experience: Sep 06, 2024
Scarlett Cook
supplies scammers with numbers

twilio supplies scammers with multipul numbers to harass uk people01615245131 02045721507 02045721564are three of the numbers just from today, they are just as bad as telnyx who also supply scammers with numbers

1
Date of experience: Sep 04, 2024
Mandy Kelly
Absolute disaster

Absolute disaster. We are using Twilio for many many years, we had 1 Toll free number for Uganda. On 28th of August Twilio informed us that they will dispose our number and removed it from the system. They gave us just 2 days to migrate, providing no path in getting this number back. This company became a monster after going public.. time to quit and find another one. You must be ashamed of you Twilio.

1
Date of experience: Sep 02, 2024
Bernard W.
5 calls from 5 different numbers in 36…

5 calls from 5 different numbers in 36 hours, all from this company. Harassment.

1
Date of experience: Aug 29, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

  • email jmeyer@twilio.com
  • call 4153902337
  • language https://www.twilio.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More