twilio.com

2
2 Based on 425 reviews

We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. Yo...

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Average Rating

2

/
5

425 Reviews

5 Star
18%
4 Star
7%
3 Star
3%
2 Star
2%
1 Star
70%

Filtered Reviews

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Review Time

Emily R.
worst company bad service scam

1
Date of experience: Feb 27, 2025
Emmanuel K.
Trying to delete my Authy account

Trying to delete my Authy account, but Twilio are hopeless when it comes to doing this.I won't be funding this hopeless company thats for certain since can't delete personal data and when you do ask they make it nigh-on impossible.How about making it so I have to maybe use a verification code instead of asking for info I have no hope of remebering?Wont be paying for any of this company's services, there's far more competent companies out there!

1
Date of experience: Feb 25, 2025
They are totally scam

They are totally scam. They suspended my account right after getting the payment of $20. What they say was they restricted the account to avoid fraud. Who is doing fraud here ?. Now I'm going to ask for refund and see it they refund or not?. Why don't you suspend the accounts before getting the payment?. If you refund/ activate my account then I may change the feedback

1
Date of experience: Feb 21, 2025
Mildred
I've been using Twilio since 4-5 years…

I've been using Twilio since 4-5 years now the only -ve is charges.There are lots of charges apart from service...Api charges, Champaign charges, carrier charges, tax and their charges...However work done the only problem is little high charges.

3
Date of experience: Feb 14, 2025
Babette
Garbage company. Garbage documentation

I'm making an app. I needs to verify phone numbers. Trying to get verified by these imps is impossible. I gave them all my LLC information, docs, you name it. Nah, denied. I asked why. While waiting for an answer I just closed the account and am waiting on a refund of the funds I put in. Garbage company with garbage documentation.

1
Date of experience: Feb 13, 2025
They had no issue taking my money and…

They had no issue taking my money and not honor their refund when they did not deliver. Then I left them a bad review and tried to black mail me to remove the bad review to receive any leads. The 3 leads I did receive initially were all bad. They did not deliver on any of their promises and stole my 1000 dollars. BUYER BEWARE. To this date I paid for nothing but a headache and being blackmailed. I gave them the opportunity to make it good and send me real leads. They tried to blackmail me to remove their bad review. And since then I will now continue to help others so no one makes the mistake of paying this company anything. Bad business.

1
Date of experience: Jan 01, 2025
LS62
There is no way to change support plan…

There is no way to change support plan once a plan chosen. Even the sales say it could downgrade anytime but it is not the case. I have been trying to change plan and there is nothing to click on the console billing section to change plan. Feel like being scammed and sick of it!

1
Date of experience: Dec 03, 2024
pmatteo0315
Scammers.

Scammers.All the numbers that call me that have been sold by Twilo are scammers.Run by an oriental living in California and a Swedish old man.They are not even in the UK.My phone blocks VoIP calls and the block list is full of Twilo numbers.

1
Date of experience: Dec 02, 2024
Adora Hughes
What a disappointing experience

What a disappointing experience with Twilio—I’ll never use it again. I signed up for a plan intending to test and experiment with the platform as part of a proof of concept for my new startup.However, the Onboarding & Compliance Operations team required a fully developed product before they would enable my account. Ironically, I needed a platform like Twilio to build and refine my idea! Their reasoning was that "Twilio leverages many different vetting techniques, and as such, we've determined that your use case was not a good fit for our platform." This approach felt dismissive and unaccommodating to potential customers.I wouldn’t spend a penny on them—customers deserve to be treated with respect and support, especially during the early stages of development.

1
Date of experience: Dec 02, 2024
Mike Butler
Scammer company of choice

I am constantly getting phone calls (often several a day) from unrecognised UK numbers which when I look up reveal the number to be owned by Twilio. Clearly they are seen as the company of choice for scammers.

1
Date of experience: Nov 30, 2024

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Business Details

  • We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

  • email jmeyer@twilio.com
  • call 4153902337
  • language https://www.twilio.com

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