twilio.com

2
2 Based on 425 reviews

We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. Yo...

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Average Rating

2

/
5

425 Reviews

5 Star
18%
4 Star
7%
3 Star
3%
2 Star
2%
1 Star
70%

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Review Time

Hale Smith
Twilio blocked our account for now…

Twilio blocked our account for now reason and tooks almost 24 hours to get back to us. We have lost several clients in the process. Avoid at all costs - got to Telnyx instead.

1
Date of experience: Jul 25, 2025
Beatrice Powell
Just very very poor customer service

Just very very poor customer service. No words to explain how bad it is.

1
Date of experience: Jul 23, 2025
If I could give zero stars or NEGATIVE…

If I could give zero stars or NEGATIVE 10 stars I would. Absolute worst systems and processes. Customer service is through a bot that's extremely limited and just makes you jump through hoops without anything getting done. Twilio sucks and I recommend you stay far away.

1
Date of experience: Jul 21, 2025
Reginald Powell
Shit Company

Shit Company, Shit Service. I really like ElevenLabs' Voice AI products, and their new AI Agents, which I could use for my business to have a phone receptionist. I set up an account and it integrates nicely. All is good. But then, a friend and colleague in South America wanted to see my AI agent in action, so I enabled calls from her country - and then my account was DISABLED for suspicion of fraud to "protect" me from some BS toll fraud. Complete gaslighting. No answer all day about fixing it up and letting me have my account working again. I can't really trust them. Honestly, it isn't any of their business what countries I want to accept calls from or make calls to. I paid to use the service - if there's fraud on my account, I WILL TELL THEM! I don't need them to tell me how to use my own account that I pay for. sorry. unacceptable. If they don't want to allow calls from South America, then they should just not allow it. Don't just deactivate someone for enabling it. I don't like being talked down to as a customer, as if I'm stupid and I need to be protected from my own idiocy. I paid for a service, and now I don't get to use it, and I'm very disappointed. And no communication. If they don't want my busines, they should close my account immediately and refund me all of my money so I can bring my business elsewhere, OR they should be a REAL BUSINESS and schedule a phone call to just resolve it quickly.

1
Date of experience: Jul 16, 2025
Mainard Kelly
Very bad experience

Very bad experience, the worst customer support ever

1
Date of experience: Jul 16, 2025
Dennis Taylor
Worst customer service I have ever…

Worst customer service I have ever dealt with.

1
Date of experience: Jul 09, 2025
Dumpster fire

I went to try their 'free trial' and was immediately deactivated for fraud. What a dumpster fire. Don't provide a free trial if you aren't willing to let users try it.

1
Date of experience: Jun 12, 2025
Job Adams
twilio slows downs our startup 2 months

worst customer service ever, they blocked our verified account. then asked to provide passport info etc after that business info, then everytime we provide and their list is keep increasing, they should stop this, bullshit, because of twilio slows downs our startup already 2 months

1
Date of experience: Jun 11, 2025
CB74
Would give them a star just under whale…

Would give them a star just under whale shit. UNBELIEVABLE lack of customer service or care. Like ZERO. Buyer beware. WORST company to deal with in the USA at this stage.

1
Date of experience: Jun 09, 2025
Chelsea
Don't use this s**it

Terrible onboarding experience.Immediately after signing up, my account was locked, requiring me to submit social media links, biographical details, explanations for using aliases, and project-related evidence simply to access the platformThe support team is disrespectful and they don't understand my email.

1
Date of experience: Jun 07, 2025

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Business Details

  • We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

  • email jmeyer@twilio.com
  • call 4153902337
  • language https://www.twilio.com

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