Review Time
I’ve loved everything from Typology! In addition to the skincare I’ve been using for months, I recently got the hair care line and this brand just never lets me down. I struggled with dull/dehydrated skin, mild wrinkles, discoloration, and dry and dull hair. No more. I wear no makeup or their tinted care daily and confidently. I never did before.
My experiences in dealing with Typology teams has been abysmal. The owner as well, as I cc’d him directly through email on the issues I have experienced with his team. The company itself if penny wise, pound foolish and needs a real lesson in professionalism with a focus on customer retention. You know, the customers that keep them in business? I have been a customer for almost two years. My first interaction with their team, a few months ago, was over concealer being mis-packaged/labeled. I brought the issue to customer service with photos to demonstrate that what I received was the wrong color inside of the correctly labeled/ordered tube. After weeks of frustrating back and forth, proving that they had made a mistake in manufacturing/packaging, the best they could do was send me a $17 discount on my NEXT order. Not a replacement, as they should have done, a discount on my NEXT expenditure. All I really wanted an assurance that my next order would be correct, that they looked into the issue and if it wasn’t, they would prepay for return shipping. They wouldn’t do that. If the next order received had the same issue, I would be responsible to pay that return shipping cost. I took another chance and placed another order almost two weeks ago. It was supposed to arrive in three days. I received a few emails telling me my order was delayed and they were working on it. I looked into the reason for myself after the last email with the tracking provided. The tracking showed that a label was created but the package sat in their Pennsylvania warehouse and never made it to the post office. Someone in their warehouse made a mistake. I alerted the company and asked if they could send out a new order express shipping. They ignored that request and sent me now a $20 credit towards my NEXT purchase with a three month expiration date. An expiration date? My order is now on its way now, presumably by horseback because it won’t be received for another week, from Pennsylvania. I’m in Florida. Had they done the right thing here, and sent out a new order express, as I requested and what they should have done on their own once realizing THEIR MISTAKE, this customer would have remained a customer. I won’t be receiving the order I placed on 12/21 until 1/5 and AGAIN it’s not coming from France, it’s was shipped two days ago from Pennsylvania. Pennsylvania NOT FRANCE people, despite their claims AND they chose the slowest and cheapest shipping method available. Penny wise… in other words cheapskates. The irony is that my order was two dollars shy of their recent Christmas offer-spend $80 and receive free EXPRESS shipping. As far as their products go my opinions are mixed. My first order was close to $200, using their diagnostic tool. All of what was recommended, serums, face wash, cleansing oil, etc., were a bust and don’t live up to their claims with the exception of the 9 ingredient moisturizer, (which works well and has a light texture, except it isn’t non-comedogenic).The concealer works well and blends well but the tube packaging is wasteful and messy. A lot of the product that you’re paying for winds up oozing out if the cap isn’t put back on immediately or tight enough and then wasted. It also gets wasted because you can’t get it all out of the tube, like you could with a traditional bottle. Terrible design. Wasteful. Fingers crossed that this order for concealer will be the correct color inside of the correctly labeled tube and I can be done with two bit, low class, sorry to say sh!t show, Typology. Such a shame. Update 1/14/26Typology has now made matters worse by resorting to LYING to the public here about the mistake that they made in their reply to my honest review. They are now blaming the post office for their mistake while trying to make me appear as unreasonable. Truly pathetic. I’m unable to affix a screenshot here of the tracking to show that my order sat on someone’s desk or in someone’s car for eight days in PENNSYLVANIA NOT FRANCE until I alerted them on 12/30 and it was only then, that they brought it to the post office BUT here’s the copy of tracking to prove they’re now lying. They also never provided me with any “solutions”. New low. USPS“Your item arrived at our LANCASTER PA DISTRIBUTION CENTER origin facility on December 30, 2025 at 11:50 am. The item is currently in transit to the destination-• Arrived at USPS Regional Origin FacilityLANCASTER PA DISTRIBUTION CENTERDecember 30, 2025, 11:50 am• Accepted at USPS Origin FacilityNORTHAMPTON, PA 18067December 30, 2025, 10:35 am• Shipping Label Created, USPS Awaiting ItemNORTHAMPTON, PA 18067December 22, 2025, 4:27 pm
I love the Typology make up but i have to say the bottle pipette device is really putting me off purchasing again - it rarely works and there is so much wastage - i end up having to tip the bottle up onto my hand then often too much comes spilling out! Please change the bottles!!!! I love this brand but this is not a good customer experience
I bought a lip oil and the illuminator but for the price of 50€ for 2 x 15ml (equivalent to a varnish) it's not worth it. I feel like I've been ripped off. There are other brands that are just as clean and much cheaper. You mainly pay for the branding. I've tried them but I won't be ordering again.
Always trying new products and I think Ive found the line that Im going to be using for a while. I just turned 60 so Im very conscious of the sagging and fine lines. I love that a little of the products go a long way.Also the customer service is great. I ordered the tinted serum in the wrong shade and I was able to return it for a full refund. The shade I exchanged it for is a perfect match! The only thing I would request is a SPF in the tinted serum of 30-45.Thanks so much for a great product.Michele
I placed an order on their website 12/7/25 and was charged $51.31 to my debit card. On 12/17 I received an email that I would be reimbursed because their website showed a product in stock that was actually out of stock - they mistakenly sold the product. I received a refund for $35.18 on 12/18, less than what I paid. I reached out to them to ask where the rest of my money is and have had no response.
Claim your business profile now and gain access to all features and respond to customer reviews.
Typology est née d’une mission : démystifier l’industrie du soin. Nous produisons en France des produits sains et efficaces, à prix juste. Livraison dans votre boîte aux lettres sans présence requise et gratuite à partir de 35€.
getresponse.com
starbucks.co.uk
warmnestcandle.com
equalseal.com
naturebyletterbox.co.uk
allhomerepairs247.com
usperennials.com
allgoodvacations.com
mytonwallet.io
cruise2.com