Review Time
I ordered two tyres on the 4 th December and am still waiting . Having called twice and told that they are stuck at customs in UK and said should be delivered last week , alas they have not arrived . Another call tomorrow should get my money back . I’ve used tyres guru and my tyres (same company Delticom) often before with virtually no issues . Very disappointed this time and won’t use them again .
Having ordered a single but expensive tyre nearly a week ago, an email now tells me 6 days later that it's ready for the carrier to collect and I can expect delivery IN A FURTHER TWO WEEKS. It will come from France via GLS and eventually DPD.The pending transaction on the MBNA website is for mytyres.co.uk (free call to 0808 189 1233) and they confirmed that Tyres Guru is the same company (they recognise my order number), along with various others (all part of Delticom AG). And when they say Michelin tyres are in stock they mean in stock in France. The massive delays are due to Brexit. Quelle surprise!I received my tyre today, from Germany, 17 days after ordering it. Do I blame the company for this timescale? No, I blame Brexit. That said I do think they should clarify precisely what they mean by 'in stock'.
Site says 3-5 working day delivery - I’ve been waiting 11 working days and the tyres still haven’t shown up. I check the DPD tracking site every few hours - it got to step 2 (of 5) yesterday but was back to step 1 today. Pretty sure they don’t actually have any stock of anything and just track things down when they are ordered!I used them cos the place I usually use didn’t have my size when i was ordering - but they have since come in stock there and could have been delivered already by them! Tyres-guru wasn’t even that cheap - was actually 10% more than the other place, but had stock (apparently!) so I went with them. In the midst of all this, they managed to duplicate my order and send me an email asking me to make a bank transfer for the duplicate order so the tyres could be dispatched. That email of course detailed the right tyre order, so most people might have paid it. I didn’t, cos they’d already charged my card for the actual order. That all felt a bit sketchy…Never again.
Hold at customs? A joke these fraudsters are telling everyone. Check the GERMAN DPD tracking.I my case:order dated 25.09.claim: dispatched on 27.09 (DPD Germany says: we do not have parcel yet)as story continues, order cancellation on 30.09 (same day invoice with info: goods left warehouse on 30.09 - previous was obvious lie, while DPD Germany keeps telling: seller did not dispatched goods yet).Of course no refund as the German-Romanian fraud continues, they were searching for tyres on the market in meantime.Finally, they purchased tyres (or stolen it) somewhere and dispatched from their warehouse on 07.10. (two days after deadline for supply).Went to customs hub, left it with one day.Of course, no refund.Another chat (available as evidence upon request) and on 07.10.2021 (couple of hours BEFORE they dispatched the goods from warehouse), they said the refund will be on my account within max 48hrs, while they will revert supply.Of course, no money, and of course, the person who lives at the delivery address now told me that the DPD courier woke them up with some tyres, which were refused.Another contact with Tyres Fraud Guru, and they confirmed that the person who told about refund last Thu was a scamer, fraudster and provided fake information as the refund will be processed from TODAY.I am actually unsure if someone who introduced himself as Catalin is not anoter fraudster and if I still will have no money, tomorrow another person from Tyres Fraud Guru will not say same about him?Anyway, their way of operation is:- while placing the order, pretending that they do have them;- start looking and purchasing after you will place the order, what results with more than a week delay of dispatch from their warehouse, while pretending: oh, the goods stuck in customs, blablabla, typical scum- while finding, send them still pretending that these were sent earlier even if the order has alread been cancelled- pass al their negligence, laziness and fraudster approach consequences to customer, while providing with the fake and forged information (if you forgot: they provided info that the goods were dispatched on 27.09 and then on 30.09, while courier in Germany received them on 07.10)- prolong the refund as long as possible while pretending they done something good.Pack of fraudsters.
Do not buy tyres from tyre guru lucky I used PayPal no tyres have been sent 3 weeks after and there asking me to close the case on PayPal and if I do that I then have to go to the bank to get my money back which I know there a con so on the 6.10.2021 I will be escalating it with PayPal to get a full refund
The reviews don’t lie. Ordered in late July and needed quite urgently, website says 2-4 days delivery, great. 3 weeks later the set of tyres arrived, great, I was without my car for this time but no problem. Because the tyres took so long, apparently they cannot charge the payment card anymore, and are sending threatening emails requesting payment via bank transfer or they will send debt collectors round. AVOID AT ALL COSTS, learn from my mistake and pay a bit extra to go local.
Quite simply, a company that lies and may well be in financial difficulties.They say they cannot process my credit card but they have not even tried. They want you to send money to their bank where you have zero protection. Classic fraud issue.Simply avoid. Pay a little more to get what you want from someone who is reputable.
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