Review Time
Extremely frustrated with this service. I ordered 4 tyres, but only received 3 after a month of waiting. They claim a refund has been issued, but I haven't seen anything. Three tyres are useless to me; I need all four. I attempted to reach out via instant chat, but it was automated. They initially responded, then stated the office was closed, despite me contacting them well before their stated hours. I strongly advise staying away from this service; it's a complete letdown that takes your money without delivering the correct items.
This business is utterly disappointing. I ordered four tyres but only received three after waiting a month. They claimed a refund was issued, but I haven't seen anything. Three tyres are useless to me; I need all four. I attempted to reach out through instant chat, which is automated. They responded initially but then said the office was closed, despite my inquiry being during business hours. I strongly advise staying away from this company; it's a joke that takes your money without delivering the correct items.
After three days, I contacted support only to learn of a three-day delay due to their busy schedule. Eight days post-order, I received a message stating delivery would take another two weeks. I spent over 25 minutes waiting to cancel the order. This company used to be reliable, but now it's completely unacceptable.
Three weeks in, still no tyres or updates. Tracking indicates the courier has received a label, but the supplier hasn’t dispatched my tyres. This status has not changed for two weeks. There are no contact numbers provided, and the delivery estimates on the website seem arbitrary. It’s a major letdown and a waste of time. Be aware that they act as a middleman with no motivation to resolve issues. I cancelled my order after three weeks, and now I’m unsure if I’ll receive my refund without a fight. Use a credit card for easier refunds.
I ordered tyres at a good price, but the stated delivery time of 2-4 days was misleading. When I contacted the fitting garage, they had no knowledge of my order. There’s no phone or email provided for customer support. I tried the live chat, but the AI assistant was unhelpful, and I waited over an hour for a human agent who never arrived. I was informed my tyres were ready to ship, but I was not allowed to know who the supplier was. I received an email later stating my order would be ready much later than promised. I’m extremely dissatisfied, especially since I need to drive a long distance soon. In summary: 1. Delivery time is unreliable; 2. No contact info for issues; 3. Avoid if you need tyres quickly; 4. No complaints department.
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