Review Time
Incredibly efficient and professional service! From the moment I requested a repair estimate for my hifi amplifier, the process was clear and simple to navigate. I paid a little extra for a Priority Repair and had my fully repaired amp back three days after sending it off. I received regular updates at every stage of the process, including a full quote for the actual cost of the work and a description of the repair. Questions can be asked via the live chat on the website and the Customer Portal is easy to use. I'll definitely be using this service again! Highly recommended!
Requested a quote online which was received quickly. Accepted the quote and received the postage label and arranged for Royal Mail to collect. Once the item was received and checked over by EP we got a revised quote for slightly less than the original. Item returned promptly and works great. Overall very happy with the service and the process.
bose cd player repaired exactly as promised, excellent communication, constant updates on progress, and delivered before Christmas I think that this is the best service I have ever received in a situation like this.From David Leigh
Claimed to be a official repair partner of my phones manufacturer and quoted me a price for my repair, a seemingly simple screen repair. Once I sent it in they changed the quote, increasing it by 20%. What they learned by looking at my phone that they didn't already know that made them decide to increase the price by 20% I have no idea. I decided to pay, since they were official repair partners in the hope they'd get it done quickly and professionally. After I've paid they inform me the replacement screen has been ordered and will take a month to arrive and will only then be repaired. Again, I think I'm not going to be able to get it done any better or quicker anywhere else so sure I leave them to it. Over a month later I've still heard nothing so I email to find out when I will receive it. Turns out the manufacturer has stopped making replacement screens for my phone and they can't carry out their repair. Why did they take over a month to find this out? How did they order a part that was being manufactured? Why did I have to chase them to find this out? Why did they even need to charge me over £100 for a repair they were never going to be able to do? I have no idea. They promised me a full refund and to return my phone as soon as possible. Over a week later I'm still yet to receive my phone. Horrible company, incredibly unprofessional and dishonest.EDIT: Having just received my phone back, I can't believe they've actually made it worse. What was a couple of cracks on a completely usable screen has turned to a completely shattered screen which is no longer usable. Avoid this company like the plague.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
