Review Time
Really poor experience. The repair took an absolute age, which is understandable during a busy period, however the communication was just so poor, and I wasn't kept updated at all. I had to chase several times, and even thought I had been scammed initially - I tried to call the customer service number a couple of times at 11am on a weekday and it went to a mobile answerphone, which didn't fill me with much confidence. Eventually I did get through to someone and when I fed back that I thought the communication had been poor, they said they would take it on board but I didn't really get the impression that it was taken very seriously. I would have also liked to have chatted directly with an engineer, and was expecting them to call and discuss the repair with me. They never did, so I decided to just ask for my gimbal to be sent back, and I still have a broken gimbal now. So basically I've wasted about two months and would not recommend this company!
I had given up hope of my Bose subwoofer ever working again. What an amazing company to deal with. I thought the process of getting the unit sent away to be repaired would be long and arduous. How wrong I was! Great service, great communication, quick fix and very good value.My sound system is now back up and running.Perfect, thank you.
I was hoping my repair was going to be just a battery replacement but knew it may be more. it was. EP communicated with me at all stages and in the end i have a good product back to use. They were as quick as they could be and the item returned in good condition and the cost was reasonable.
Very good service and reasonably priced, sent my Oukitel RT5 tablet for them to diagnose and repair because I had a problem with it not connecting to my network but after they had diagnosed it could not find any problem with it after running full hardware and software tests.Only problem that I had was that the tablet still wouldn't connect to my network even after my ISP services ran a check and reset my router etc and then I found the problem myself whilst checking the devices connected to my network and found that for some reason my tablet had been blocked, so I unblocked it and removed the device from the list of devices then reconnected it and now it connects, but still disconnects from time to time as if there is something wrong with the network adapter because I have to reset my wi-fi sometimes to get it to connect.All in all a good service and you only pay for the return postage as EP send you a prepaid shipping label to send your device to them.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
