Review Time
Sent my speaker in with a fault they seemed confident to know how to fix. Took weeks for them to start work on it. Then asked for charger to be sent (despite it being charged when I posted). Kept delaying asking for more information. Then finally after more than a month they provided a quote of £75, not to fix it, but just to investigate the fault, no guarantee that they would definitely resolve the issue. Had it sent back (arrived next day at least hence the second star). Contact manufacturer that now offers in house repairs. They diagnosed the fault based on my description and quoted £24 for the repair.
I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to sort out their e-systems. The delay in me getting my products back due to their invoicing system and notifications. Mismatching of invoice numbers, not logging payments. Very frustrating. Full marks for fixing my product - zero for keeping me informed of progress. If this had been right they would have got 5 stars.
My bad , forgot to check reviews on this company and frankly I paid for it... [EDIT]£157.74 for nothing... 5th November 2025 I contacted EP to get a price for fixing the right hand channel on my ARCAM amplifier , I sent the amplifier for assessment. EP acknowledged receipt on 11th November. Quote finally received on 10th December after some nudging on the ( claimed they were very busy ... OK). Quote included over £100 of extras which I opted out of. I accepted the revised quote to get the RH channel fixed. The AMP was returned to me at extra cost , quite poorly packaged but sound. I tested the amp to find that the amp RH channel still didn't work ( they had not completed the requested fix) and requested an RMA ... EP claimed to have found a second fault which they should have repaired the first time as the request ( and agreement) was to get the RH channel working , which they did not do. For this additional work EP wanted a further £90 plus postage ... they would not listen to my complaint and denied they had not fixed the agreed work. By this time I had enough and requested the AMP;s return at £40 costs !!!!If you value your sanity, I would AVOID these people at all costs, whilst they are polite, they seem to extend the repairs and do not put any value on carrying the agreed work ... VERY dissatisfied customer with burnt fingers, ADDENDUM - [EDITED] plugged in the amp today, 7-01-26, and lo and behold the treble and base [and volume] dials do not work now ... I paid well over £130 [actually £157.74] for an AMP to be repaired and got it back in a worse condition ... and the casing was damaged too - what a load of incompetents these guys are !!!
I sent a radio in for repair on the 18th November. On the 17th Dec it was sent back to me but I was working and the courier - DPD - ended up taking it to a designated drop off point. I awaited a code to pick it up and this wasn't sent. I contacted DPD and they said the drop off point - a shop - wouldn't take the package so it was sent back to Electronic Partners who then booked it in for a repair even though it had already been repaired. It's now the 24th Dec and I still don't know when my radio will be returned.They use a call centre in Brazil and AI for customer service. No-one is at hand to resolve problems like this and obviously the company is saving money at our expense. I can only hope their repair job is better. What a pity repairing goods has become so difficult and we have to pay and spend so much time just getting something returned.
I suspected the main PCB on my 20+ year old Siemens hob extractor fan had failed. I came across this Company on the internet, and was able to navigate their website, download their postage label and send it off for investigation and repair. I did get a diagnosis and repair estimate after over 2 weeks, but could accept this as was over Xmas and the new year. I did eventually get the PCB back after having being repaired. The PCB when I plugged it in partly worked and still had a fault . I duly sent it back and after a couple of weeks was notified they had found the fault which should have been rectified in the first place. This was duly rectified at their expense and on it return all worked fine. The whole process was slow but we got there in the end. Communication was all done through their website. The cost was reasonable - certainly much cheaper than a new PCB, which was totally unavailable anywhere. I would use this company again
If only i'd discovered these guys years ago!Brilliant service.seamless from description of fault to return of repaired item.Really easy process,excellent communication throughout,great workmanship and excellent value to boot.repaired high end quality turntable and fitted and setup of new cartridge.
My device arrived back in the same condition it was sent in, despite claims the device had been 'fixed'. I have proven this with video evidence.No actual evidence was provided to support the claim that the device was repaired. I shall now be taking this matter further.
From initial contact requesting an estimate for repair to the job being completed, the communication from the company was excellent. They needed to see the item that required fixing before they could provide an estimate but they provided the necessary pre-paid address label to send it to them. They gave the estimate which included a detailed description of the work that needed doing and once I had accepted the estimate and paid, they promptly went ahead with the work and then sent a review of the tests they carried out afterwards. I paid the invoice for the return postage and received the working item back a few days later. I was kept updated every step of the way.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
