Review Time
I shared the model, make and serial number of a boiler PCB board that required testing before sending and was told they could work on it. The device brand and use was even listed on the website at a key heading.The response was quick (a few days) but they responded to say they could not test the device without the boiler being attached.The cost to have the device returned to have someone else test it was nearly £60 and I had been without heating of hot water for a week, which is a total waste of time.They really should be more clear on what they can and cannot repair and when they get it wrong, they should pay the return postage and just apologise.
Do not do business with this company. Sent my beats pill XL to them around June 25 my battery would no hold a charge they said battery was dead needs new one £150 so I paid it. It came back to me exact same way I sent it to them. so I sent it back then they tell me another part has broken on it and it will be £94 and yet I had a Analyse sheet to say all working there response was it was working when they sent me it. I said it obviously wasn’t so I reluctantly paid the extra £94. Another Analyse sheet saying all fixed but it does not hold a charge I have to keep it plugged in for it to work so can’t take it outdoors with me. These people will con you out of as much money as they can. This as been on goin for around 6 monthsAvoid at all cost.
All ways use electric partners now for my repairs. You might pay a little more but you get a guaranteed repair . You describe the fault. They give you an estimate which,if you’re happy,they raise a ticket for the repair. I always drop my repairs off as they are just just down the road so I can’t comment on the postal side of things but in terms of the technical side I can’t fault them
I had a Sony CD player to be repaired that was part of my Hi Fi system. I contacted Electronic Partners website and left an email to see what could be done. I received a reply and requested a quote, within 24hrs I received one. Once I accepted, I got a free return label. I had to box up and take to Post Office, but there was an option for it to be collected. Once they had received package I got an email and picture of its receipt. Then it was a case of waiting I got a couple of update emails and did chase them after 15days when it went quiet. Once fault was identified I received an invoice and estimate of completion and then the player was delivered back to me repaired. It was straight forward and they were easy to contact via email with timely responses. Only issue I had was the chaser as it all went quiet for a lengthy period. I had no problems but I was not in a hurry and had the patients to wait. They do provide a fast track service but I don't know how much that would have costed.
The communication with and from the company was excellent - so many thanks for that. I was getting a circuit board checked and repaired for an Italian commercial dishwasher. When I was dropping off the circuit board to be tested/repaired, the premises themselves were a little offputting - unmanned so I had to call to get someone to emerge and that occurred though a call centre in Brazil which was a bit weird... However the process from there on was faultless and the net result was a fixed circuit board for considerably less than a new one.
Easy to post off and get diagnosis, which even though I suspected one major problem with the amp, they picked up on some other things that needed looking at, so all round good.Only gripe was delay in initial diagnosis and report, had to chase, said they were extra busy. Would have been nice to have been told this - just so that I could plan around longer timescale
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
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