Name: uk.luxskin.co
Telephone: 000000000
Rating: 4.1

Lynsey Guest

Charged Delivery despite email offering Free Delivery-I want that refunded immediately

EDIT* IN RESPONSE TO YOUR REPLY, I USED THE CODE THAT HAD LITERALLY JUST BEEN DELIVERED TO MY INBOX AND WAS NOT EXPIRED! THIS IS ALSO COMPLETELY DIFFERENT RESPONSE TO WHAT YOU GAVE ME TO MY EMAIL WHICH YOU HAVENT RESOLVED AND ARE NOW IGNORING ME. I AM A LOYAL LONG TERM CUSTOMER BUT I WILL NOT BE USING YOU EVER AGAIN.I had an email that clearly stated Free Delivery but I was still charged £5 postage! I have emailed you as I expect this to be refunded as your email clearly stated free delivery with my code.

Date of experience: Nov 02, 2025

Andreea C Guest

4 months ago

My second order

I order second time from lux skin, I love their products so far, cannot wait for my second order to arrive to try new products

Date of experience: Nov 01, 2025

Holly Thirlwell Guest

4 months ago

Avoid!!!!…

Quick to take money but can’t give a return address to exchange! Would not recommend these at all. Absolute joke! Been over a week now. Answered the questions and still can’t give an address!

Date of experience: Nov 01, 2025

RACHEL Guest

4 months ago

Easy peasy…

The website was easy to navigate and checkout was a breeze

Date of experience: Nov 01, 2025

Neet Bahra Guest

4 months ago

Very good

Very good, website is easy to use

Date of experience: Nov 01, 2025

Monia Guest

4 months ago

Amazing company

Amazing company, great products and fantastic customer service.

Date of experience: Nov 01, 2025

Sadaf Zaman Guest

4 months ago

fast delivery and exceptional products.

Date of experience: Oct 31, 2025

M Graller Guest

4 months ago

The website and coupon I received…

The website and coupon I received stated that free shipping was available over a certain amount. I was unable to activate the free shipping even after contacting their support. In the end, I ended up spending less than I would have because there was no real free shipping.