Review Time
Customer service is great and respond relatively quick. Jessica is great at her job and needs a raise because she’s the only person that helped me sort out anything out. Items are good quality and material. Only issue is with delivery times on pre order items because they take ages to come even after the dispatch date.
Waiting for a pre-order tracksuit. Very quick response to email enquiry, and my grandson loves this Company. However, I still have to receive the item and looks as if it won't be in time for his birthday - watch this space - at the moment, and in view of their quick response, I am prepared to give them the benefit of the doubt.
⭐️⭐️⭐️⭐️⭐️My son LOVES these guys but given the bad reviews I was really unsure about ordering from them. Placed an order from the DROP on Friday, Great customer service response and received the order today weeks before it was due (tue) can’t ask for much more⭐️⭐️⭐️⭐️⭐️
Having read the negative reviews, I was reluctant to let me son order from them. I gave in and he ordered 2 t-shirts and pre ordered a jacket. The t-shirts arrived promptly and are of good quality so can't fault them. Now for the jacket..... well, we knew that although ordered in March, we were unlikely to receive it before May. We received a few email updates confirming the ongoing delays so I decided to call customer services to chase. I spoke to Trey who was superb. He explained the issues and apologised profusely sorting a goodwill gesture in the meantime. The jacket arrived....... BUT due to an error (probably customer based) the size was incorrect. Of course it was out of stock online so made a decision to call on the off chance there was another size in the warehouse. Spoke to Sabla who again gave the best customer service. She located the correct size, arranged a collection and a week later we took delivery of the jacket. Forget the negative posts. Give these guys a break. I really can't fault the customer service. Always helpful, professional and a pleasure to deal with. Thank you!
Claim your business profile now and gain access to all features and respond to customer reviews.
trapstarlondon.com Twitter @Trapstarlondon Instagram @Trapstarlondon
