Name: uk.trapstarlondon.com
Telephone: 000000000
Rating: 1.7

Frances Baker Guest

Had an issue unfortunately with the…

Had an issue unfortunately with the courier service I used to return a tracksuit. Nothing to do with TRAPSTAR but I returned a parcel and they lost it and made my life hell for the last 2 months. Spoke to Trey on the phone and he was 100% the kindest and most helpful customer support I’ve spoke to from Any company. He is a credit to the business. Thankyou again Trey, you’ve made my day. The business has credited me out of their own pocket even though it’s not their issue. TRAPSTAR your amazing

Date of experience: May 13, 2022

Raymond L. Guest

3 years ago

Always deliver quickly and good…

Always deliver quickly and good customer service online

Date of experience: May 13, 2022

Edward T. Guest

3 years ago

Great customer service

Great customer service! (Naomi has provided me with 5* customer support for years)

Date of experience: May 13, 2022

Edmund C. Guest

3 years ago

I made an order on the 25th of November…

I made an order on the 25th of November I ordered 3 items and only two of them came then I had to email them over a dozen times for and my order come at 11th of may it wasn’t all bad because they did give me a free T shirt and 20% discount code but the delivery took way to long to come

Date of experience: May 13, 2022

Jared Foster Guest

3 years ago

Great quality

Great quality of items with an awesome customer service team who go out of their way to help you with any issues - will definitely be ordering from them again! Big thanks to Naomi for all her help!

Date of experience: May 10, 2022

Burton Guest

3 years ago

Super available and attentive. fast responsiveness

I needed help and Shae, helped and was very quick to respond

Date of experience: May 10, 2022

MW Guest

3 years ago

Taken a bit long for my order to arrive…

Taken a bit long for my order to arrive and for me to get my tracking number. When issue was addressed via support trapstar customer service was quick and efficient. S/O to Jessica for helping me

Date of experience: May 10, 2022

Francie Morris Guest

3 years ago

Dont why theres loads of negative…

Dont know why theres loads of negative reviews I always shop from them and recently returned few items and they responded my emails ASAP and got the message of refund same day they got the items. Thats my personal experience tho.

Date of experience: May 10, 2022

AP97 Guest

3 years ago

Don't panic!

So, I got panicked and influenced by the bad reviews so I thought I would share my experience. I was told a 27/4 dispatch date and I hadn't heard anything by 5/5 so I emailed them to let them know I wasn't happy. They emailed back immediately pretty much to say sorry they hadn't been in touch but that particular tracksuit hadn't been dispatched yet and that I would hear from them in a few days...anyway arrived in post 9/5 and although it was a pre-order Ordered back in March, it arrived pretty much when promised. Communication was fab and polite too, all in all cannot complain....the tracksuit itself is lovely, purchased my son and it looks and feels great, he loves it.