Review Time
I would like to thank deshawn for the update on the current situation at trapstar and appreciate having a response to my email. I have no issue with waiting for my order as I know it was a pre order and now that I have been informed I am satisfied.
This is my first and definitely last time ordering from Trapstar. My order TS1623446 has had zero updates for weeks. I reached out via email, and they told me to wait 48 hours for a response. That time has long passed, and I still haven't heard back.
This is a joke. It is honestly the worst customer service I have ever experienced. I am still waiting for my jacket to be dispatched, but I am being completely ignored. Avoid this brand if you value your time and money.
I have ordered some hoodies and some other stuff i ordered on 28th Jan and after that on Feb 11 i ordered another hoodie, this one is now in the transit but what about the other stuff that i ordered before. They deducted all the amount then now its showing ‘waiting for details’, i mean i also tried to connect with them by calling and emailing but no one replied, what is this kind of service if you are well known clothing brand. Either I wanna get my refund or just dispatch my order ASAP.
I placed an order on 29th November and, despite sending multiple emails, I have received no response or update.
I have had many items from Trapstar over the years as it's my sons favourite. Never again!
Disgusting service! ( didn't even want to give 1 star)
Order no: TS1606652
I ordered a tracksuit and two 2 shirts in the middle of January and I am still awaiting these items in the middle.of February no updates I've sent a email and had no response after them asking for my order details very disappointed Order TS1627868
I ordered a hoodie november 28th and it hasn’t shipped even after 10 weeks. This is ridiculous and i’ve sent emails trying to contact and been ignored completely. Will never order from this company again and it said on my order it ships 12/12 well that was a lie. Do not order from here. order TS1598339
Extremely disappointed, we have ordered from trapstar quite a fair few times but this time we've had no correspondence from them regarding our order which was preorder, was supposed to ship out on the 23rd of January and I contacted trapstar and they've not responded whatsoever, very disappointed TS1629353
Just terrible and awful company. 6th January I ordered hoodie and pants TS1624828 that should be sent on 9th january and i still havent got any information about it, only email on 6th confirming my order. I dont recommend buying from this company to anybody.
Appalling customer service. I ordered 2 tshirts as a Christmas present on the 3rd Dec, the items arrived after Christmas so I returned them on 2nd Jan. I can see the return was received by them in 5th Jan and I have still not received my refund 26 days later!!! I have emailed them 4 times with zero response. Dreadful!!!Update: Deshawn responded very quickly and the items have now been refunded. It's a shame that I had to take to this platform to get a quick response. I think you have a uphill battle ahead.
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