Review Time
i brought a top and ended up having to send it back as i accidentally ordered the wrong top this was 2 months and and still haven't received my refund I've emailed them no one has got back to me. Will not be ordering from here again until I get my refund! DO NOT RECOMMEND
I have been waiting over 2 weeks now for a cap from Trapstar, to then just be told that they tried to contact me to say it was out of stock(which they didn’t at all) they have now gave me a £50 credit note bearing in mind altogether I spent £45 anyway. I personally don’t think this is good enough & I don’t even know how to use the credit note I have received! Would not recommend
Bought a tracksuit online and came within 10 days. Wasn’t worried about delivery time as the website had already mentioned it will take between 10-15 days. Quality, size and comfort of the product was perfect. Read a lot of negative comments about customer service, delivery time etc. so I was a bit sceptical when purchasing, but I wasn’t left disappointed as they kept me up to date with shipping info etc.
I can only tell you about my experience. My teenage Sons are brand mad and wanted Trapstar T shirts. I'll be honest here I was worried after reading the reviews and worried about spending my money here, truth is the service was great. The Order came in around 14 days. My boys love these clothes, T shirts, bags, Hoodie and cap later and I have happy teenagers....yes that's right "HAPPY TEENAGERS" See Moms you can make these 6ft youth smile! Thank you Trapstar, I hope you get your customer service rate up because this worried me before purchasing but really glad to say everything went well with my purchases.The clothes you sell are a wanted brand for Trendsetters, answer your reviews and get more happy customers like me!
If your happy with this company then it's because they had your item and sent it without a issue .HOWEVER in my case my item was never dispatched..I received a email from a lady called Maria from trapstar London saying sorry we'll deliver item as soon as .. weeks after this still did not happen ,no dispatch email,no item received .nothing .now however I emailed saying there's clearly a issue and the item is not in stock or something so can I request a refund .. no response .. after weeks of messaging and having to threaten to come into shop I received a email saying a refund will be issued HOWEVER it's been god knows how long and still no refund .no further emails.no item NOTHING! Just wasted money and time and stress .this company does not care about nothing but money in there pocket even if the reputation is bad
I ordered 2 items from trapstar roughly 2-3 weeks ago and delivery takes usually 5-10 days to arrive. It’s been 18 days and I still haven’t received anything and I was emailing and ringing the company. Today I managed to get through to a gentleman called Reece at Trapstar who managed to explain what has happened and he also had knowledge about the admin side and the warehouse house side. Due to the error he has managed to explain and rectify the mistake and has made me a very happy person.
Honestly this is the worst company i’ve ordered from , i was told 5-10 days for delivery which i thought wasn’t bad until they took the money out of my account and can’t seem to ship my items , i’ve called and called no answer , i text their instagram and emailed it has now been nearly a month and i still can’t get my order or get in touch with them , would strongly recommend not using this company for anyone who’s thinking of it.
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