Review Time
I’ll be completely honest here. The in store experience in Birmingham is really bad. The online experience as a customer in general is also really bad. I think Trapstar find it challenging when dealing in large order quantities. There’s always a difference of inventory online VS what they actually have. The star of the show is Chloe at Trapstar. If you have an issue with an order, she is the only one that will solve it for you quickly. She’s a key example of what customer service should be and maintains it all the time. A true asset to Trapstar I think the customer ordering/inventory management process should really change and should be led by Chloe.
I ordered an item for my granddaughter’s birthday on 17 January was told 10-14 working days. No sign of the item after 3 weeks I tried phoning couldn’t get through on the numbers on their website so I emailed them was told eventually after waiting 3 days for a response that it would be with me by the end of that week! Still nothing they then text a DPD number which when you put it in their system it says received your order details but no parcel!! This is disgusting being as they took the £50 out of my account the day after I placed the order. I intend taking advice from Trading Standards.
If you want to wait over a month to receive anything from this company then your at the right place. I would NEVER use this company ever again. I ordered some clothes for my son in late December and have only just received them recently. It states up to 14 working days during busy periods, this came and went. I contacted the shop after phoning them everyday after the 14 working days to find that they don’t like answering their phones. Eventually after days of phoning someone answered and told me to wait even longer. So I waited... after that day came and went I phoned again and again as no one wants to answer phone. Eventually again after some more days someone answers and assures me I will get my items you just have to wait a bit longer. By this time as it was the Birmingham store and not the online store which was never answered, they couldn’t do anything. Days later after I threatened them to trading standards I receive a text from dpd that my item would be delivered the next day. Couldn’t believe it when it was delivered in the end. NEVER AGAIN!!
Took a while to receive my items they came today but the box was battered luckily the items were fine but doubt I’ll be ordering from there again as the amount of time it took me to receive my stuff and the poor delivery service
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