Name: uk.trapstarlondon.com
Telephone: 000000000
Rating: 1.7

Eustace Guest

3 years ago

A nightmare!

A nightmare!Order was sent to EU without EORI number. Now hanging with UPS. Trapstar not reachable via phone or email.

Date of experience: Feb 05, 2023

Wes B. Guest

3 years ago

Poor customer service

Ordered my sons tracksuit on 10th December. Still not arrived and no response to my various emails asking for an update or a refund. It will be too warm to wear it by the time it arrives….if it ever does! Won’t order from them again.

Date of experience: Feb 03, 2023

Jemima Sanders Guest

3 years ago

Would like to give it a zero but not possible

Would like to give it a zero but not possible. My 15 year old son ordered a hoodie with his Christmas money on the 26th December, still haven't recieved it. An absolute joke of a company..

Date of experience: Feb 03, 2023

Lilla Wright Guest

3 years ago

5* service from TREY! Thank you

Was on call today for 40 minutes to trey at trapstar never spoke to somebody so respectful and helpful. I know you hear bad things about this company but with growth of everything your going to experience odd issue what you do with all business. My issue with something was dealt with immediately and my mind put to rest and I’m satisfied with the outcome. The patience trey had with me today and how he handled my slightly issue was 10/10 service, I think trapstar should be very proud to have him as an employee of their company it was an absolute pleasure to speak with him. 5* customer service!! Thanks again TREY!

Date of experience: Feb 02, 2023

BareMinOplevelse Guest

3 years ago

terrible aftersales.still waiting for a…

terrible aftersales.still waiting for a refund

Date of experience: Feb 02, 2023

Sutton Coleman Guest

3 years ago

Placed a £400 order for my son 6 weeks…

Placed a £400 order for my son 6 weeks ago still no delivery. Emailed support 10 times only responded to half of them with poor generic response nothing relating to my actual order. Number on website doesn’t work. Messaged on insta to main page no response, messaged the owner on insta - let’s see what happens - definitely won’t be ordering again - no wonder people order from DH Gate, if your clothes are clearly coming from China anyways - sort your act out

Date of experience: Feb 01, 2023

Neil P. Guest

3 years ago

Honestly speaking Trapstar sell very…

Honestly speaking Trapstar sell very high quality products and to be honest delivery doesn’t always take as long as people make it out to be majority of the time it takes about 1 weeks and I’ve ordered from Trapstar regularly so can speak from experience but if you do feel worried about any issues just order via PayPal or Klarna.

Date of experience: Feb 01, 2023

Herbert Barnes Guest

3 years ago

Worst customer service.

I am still waiting for orders from the beginning of November , I have messaged via the on line chat 4 times, phoned , which always has you on hold then after a time asks you to leave a message, I have left 4 messages now, I have not had any response from any of the above, this is the worst customer service I have ever experienced.

Date of experience: Feb 01, 2023

Keith H. Guest

3 years ago

NEVER BUY FROM HERE

Disgraceful service! Been waiting on my order for 35 days now. DO NOT BUY ANYTHING FROM THIS COMPANY!! Still no information been provided after multiple email.

Date of experience: Feb 01, 2023

Holden Guest

3 years ago

Customer service is nonexistent

Ordered a tracksuit for Christmas its now February and still hasn't arrived been try to contact trapstar for about 2 weeks only getting answer phone and no reply to my emails £200 down the drain to a multi million pound company