Name: uk
Telephone: 000000000
Rating: 4.1

David Sykes Guest

Discriminatory behaviour eventually resolved

EDIT: following trustpilot review customer service moved us to seated tickets as requested, initial review below for reference: Refused to offer accessible accommodations to a concert for my pregnant wife, despite other o2 venues being accommodating and offering a seated area or standard stated ticket. I believe this could well be legally discriminatory but am unsure how to take it further with them as their robot-human customer service just repeatedly say “they can’t do anything” so I guess that’s that we can’t go to the concert we’d been looking forward to.

Date of experience: Aug 12, 2025

Dawn Crewe Guest

8 months ago

Amy’s customer service

Amy was super helpful and solved my problem with having to change event dates very quickly

Date of experience: Aug 12, 2025

Ryan Drew Guest

8 months ago

Lennon is the best there ever was

Lennon is the best there ever was! Pay them more money

Date of experience: Aug 12, 2025

Louise Munton-Huskisson Guest

8 months ago

I didn’t receive my e-tickets in the…

I didn’t receive my e-tickets in the time I should have done. Spoke to a lady called Kat and within less than 2 minutes had my tickets. Stress free and so much easier than I thought it would be. The lady was so helpful and super friendly. Won’t hesitate to contact them in the future, approachable staff are number 1 for me ❤️

Date of experience: Aug 12, 2025

C J Scurf Guest

8 months ago

Excellent Service

I had an excellent experience today thanks to Kat – her help made such a difference. It’s so refreshing when someone takes the time to really support you. She was kind, patient, and incredibly helpful throughout. A real credit to AXS UK!

Date of experience: Aug 12, 2025

Irene Lane Guest

8 months ago

Manny

Manny helped me to get back onto my app,he was very good .

Date of experience: Aug 12, 2025

Amy Watson Guest

8 months ago

Kat was very helpful and sorted my…

Kat was very helpful and sorted my issue in minutes

Date of experience: Aug 12, 2025

Ms Adams Guest

8 months ago

Excellent customer service

The customer service from Parminder was excellent. They quickly dealt with an error I had made purchasing tickets and were warm and friendly too. They made what I thought would be a stressful experience really easy and informative- thank you!

Date of experience: Aug 12, 2025

Jo Greenway Guest

8 months ago

I think the screen is a little…

I think the screen is a little mis-leading, as it says Your Ticket will appear here closer to the event Date (even when you are told by the help screen that they have already been downloaded. Otherwise, the help text was informative.