uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Naili Azif
great customer support!

They (on X, formerly known as twitter) were very patient and helpful throughout the whole process. They also solved my problem, thank u sm!!

5
Date of experience: Aug 09, 2025
Dean Heathcote
Repayment for Tickets

Was supported by Ben in sorting a repayment issue for 2 Stevie Wonder Tickets I resold.Very prompt in replying to my emails and showed great patience advising me through the process to a satisfactory conclusion!Thank you Ben 👍 😊

5
Date of experience: Aug 09, 2025
Roslynscarcella
Excellent customer service

Excellent customer service in resolving a last minute issue with access to my tickets. Quick responses from a friendly representative - much appreciated.

5
Date of experience: Aug 09, 2025
Steve
You have 3 lots of booking fees for an…

You have 3 lots of booking fees for an automated service, plus an additional couple of quid I didn't even notice being added afterwards.Way to go taking advantage of music fans. Pretty shocking behaviour.

1
Date of experience: Aug 09, 2025
customer
You only sent me 2 tickets out of 4,I…

You only sent me 2 tickets out of 4,I paid 4.I made you aware and you promised that it would be fixed,I m still waiting.....how many times do I have to chase for the same problem?

1
Date of experience: Aug 08, 2025
Andrew Jones
easy to follow

easy to follow, stress free.

5
Date of experience: Aug 08, 2025
Booking fees are ridiculous and need to…

Booking fees are ridiculous and need to stop, companies like you take advantage of artists and fans without offering any service (and don't give choice to do otherwise)

1
Date of experience: Aug 08, 2025
Tosin
Thank you Krissy

Thank you Krissy for helping me with my enquiry, answered all my questions

5
Date of experience: Aug 08, 2025
Anish Karki
The service was quick easy

The service was quick and easy to communicate solved the problem within seconds.

5
Date of experience: Aug 08, 2025
Sara Goldsmith
This company is impossible to contact

This company is impossible to contact. I bought tickets for a concert and the show got cancelled, I need a refund but you only provide fake phone numbers and broken links to contact you. Can I please obtain a working phone number or contact email.

1
Date of experience: Aug 08, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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