Name: uk
Telephone: 000000000
Rating: 4.1

Junaid Hussain Guest

8 months ago

Was helped by Kiera for my ticket…

Was helped by Kiera for my ticket queries, incredibly helpful and supportive thank you

Date of experience: Aug 11, 2025

Mrs Jeanette Heseltine Guest

8 months ago

Query

So far so good. Could not find any details on website regarding accessibility, robot gave details so will make contact.

Date of experience: Aug 11, 2025

Luke Guest

8 months ago

Sajida was very quick in helping me…

Sajida was very quick in helping me with an issue with my account, thank you!

Date of experience: Aug 10, 2025

Julie Lawson Guest

8 months ago

Always easy to purchase online tickets…

Always easy to purchase online tickets and show the tickets on my phone.

Date of experience: Aug 10, 2025

Erin Guest

8 months ago

Ticket Change

Daniel was a superstar when helping me with some tickets for ABBA Voyage. 5* customer service!

Date of experience: Aug 10, 2025

Nicola Guest

8 months ago

Fabulous response from Daniel

Daniel could not have been more helpful. His approach was friendly, polite and enthusiastic - a delight to deal with!

Date of experience: Aug 10, 2025

Julie Guest

8 months ago

Kiera

KieraContact Centre Advisor – AXS UK was very patient and helped me to get access to the Axs .mobile app which wouldn't recognise my email address replies were prompt and polite thankyou

Date of experience: Aug 10, 2025

Not even worth it Guest

8 months ago

Kiera was the only person from AXS who’s great!

Kiera was the only person from AXS UK that was amazing! She read through all the previous back and forth I had with others and dealt with the situation in a helpful and quick way. These 2 stars are only for Kiera. Or else it’ll be zero stars from the customer service ive been given from AXS

Date of experience: Aug 10, 2025

Aliaon Ricketts Guest

8 months ago

I lost £275 - don’t use then

Asked to exchange tickets due to a family illness well in advance of the performance. AXS asked of if I wanted to change anything other than the date in an email that went into my junk. When I found it and replied they said they hadn’t changed the tickets it was too late and I lost £275. When I asked why they didn’t just change the date as per request and change any other details later, knowing this was possible but if they failed to make the exchange I asked for it wouldn’t be possible to do anything and they had no answer. A very poor experience, I won’t use them again.