Name: uk
Telephone: 000000000
Rating: 4.1

Mrs Julie Lenton Guest

8 months ago

Helpful

Helpful Sorted my issues Thank you

Date of experience: Aug 02, 2025

James Meadows Guest

8 months ago

The agent dealt with my issue promptly…

The agent dealt with my issue promptly and provided plenty of information

Date of experience: Aug 02, 2025

Steve Guest

8 months ago

Aniyza was brilliant on live chat

Aniyza was brilliant on live chat. Helped me resolve quickly a change over to my new email account

Date of experience: Aug 02, 2025

Dani Ford Guest

8 months ago

Thank you Lennon!

I was panicking because I had bought the wrong tickets, but Lennon helped me out in no time and sorted the issue out. I was close to having a mental breakdown, but I feel better now!

Date of experience: Aug 01, 2025

Emma Guest

8 months ago

Chat bot is rediculous

Chat bot is rediculous, want to be connected to a human to sort a query as the chat bot not helpful and it won't even do that. It says agents may not be available and to ask another question. Wouldn't mind, this is within operational hours as well. Order number 1120114944.Was contacted by staff and they was helpful so amended the star rating. I feel that there should be an internal message service on the account if unable to speak to online agent.

Date of experience: Aug 01, 2025

Jo Guest

8 months ago

Paige was extremely helpful on the Live…

Paige was extremely helpful on the Live Chat when I needed urgent help re missing tickets

Date of experience: Aug 01, 2025

J M Guest

8 months ago

Mona was really helpful

Mona was really helpful. I was having issues because the live chat kept disconnecting every time I checked my email or details in another tab. I still think this needs to be fixed, which is why I'm giving four stars instead of five. But Mona was great and helped to solve my issue.