Name: uk
Telephone: 000000000
Rating: 4.1

Claire Bull Guest

Elysse was exceptionally efficient!

Elysse was exceptionally efficient!Actually getting to a point of accessing the support team through the app/site was horrific.Neither the phone number listed nor the alternative one shared on voicemail worked.

Date of experience: Aug 01, 2025

Yvonne Myles Guest

8 months ago

Farren was very helpful with my problem…

Farren was very helpful with my problem and arranged for a refund for the performance I could not attend due to being in hospital and having surgery on that day however I was very disappointed that a simple task to transfer the adult ticket was not allowed. My granddaughter and I were going to celebrate her 16 th birthday and her mum could have gone in my place but I was told this was not allowed for accessible seats, why !!!! I wish now I had bought regular seats and I’ll bet they could be transferred , so I’m happy to get the refund but not happy with the rules that Axs set. My rating was purely for the chap who sorted out a refund for me and my granddaughter who has Autism was a very unhappy girl. These family moments are precious and I feel robbed of that experience I hope the negatives here are highlighted because the only positive for me was Farrens help in arranging a refund and there are way more negatives than positives

Date of experience: Aug 01, 2025

john holland Guest

8 months ago

Seating

Very helpful and quick to respond to the Enquiry i raised

Date of experience: Aug 01, 2025

LGP Guest

8 months ago

Marie was amazing in sorting out the…

Marie was amazing in sorting out the booking error that I made! Thank you so much!

Date of experience: Jul 31, 2025

Debbie Lewis Guest

8 months ago

Sandra was extremely helpful in…

Sandra was extremely helpful in locating my missing tickets, correcting a typo with my emails address and ensuring they were in my account. Thank you!

Date of experience: Jul 31, 2025

Andee Stevenson Guest

8 months ago

Lily ... My AXS Contact Centre Advisor

Lily ... My AXS Contact Centre Advisor in helping me ... Well, not sure if there's any words to describe her ... her amazing customer service is of the highest order ... caring, thoughtful, trusting and making sure me ( the customer ) was satisfied with the result of my query.She took so much time out to help me in various way. One in a million she isShe's marvellous and she should be recognised in some way or an appraisal wouldn't go a miss.Thanks Lily

Date of experience: Jul 31, 2025

Lucy Littley Guest

8 months ago

Joe was absolutely fantastic

Joe was absolutely fantastic, went above and beyond and could not praise him enough. Genuinely best customer service I have ever had from the AXS access team at the AO arena. Thank you!!!

Date of experience: Jul 31, 2025

Leah Grove Guest

8 months ago

I had some ticket issues and was very…

I had some ticket issues and was very stressed but Kiera was a great help and got this all sorted for me. I can't thank her enough.

Date of experience: Jul 31, 2025

Michelle Olley Guest

8 months ago

Keira was so helpful and patient with me

Date of experience: Jul 31, 2025

Adam Liggins Guest

8 months ago

Kat gave excellent customer service

Kat who dealt with my inquiry today was brilliant. They talked through the info I needed to verify my account and stayed online while I signed into the app. Its all sorted now and I'd be confident using this live chat service again.