uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Excellent service

I need additional support as my tickets had not arrived. Ashir helped, replying to communications without delay, sending tickets and following up. Thank you once again Ashir.

5
Date of experience: Jul 30, 2025
Jacq
AVOID

Been trying to book tickets for ABBA Voyage for days now - money taken 7 times yet no tickets (just an error message) and no way of reaching customer service - incredibly difficult getting the bank to refund it - ***UPDATE there is no order number you just keep taking the money and flashing up an error message saying the order cannot be completed ***UPDATE - we’ve already filled in that form and contacted the bank to no avail waste of time contacted pay pal waste of time - we just want help to book tickets!

1
Date of experience: Jul 30, 2025
Shauna Laird - Crowley
Quick customer service.

I had great customer service from Marie via email. Quick to answer my enquiry. Very efficient and Polite

5
Date of experience: Jul 30, 2025
customer
PROBLEM WITH ACCESSIBLE TICKET FOR MICHAEL BUBLE, SANDRINGHAM

I had a major problem with accessible tickets for Michael Buble at Sandringham. Got frustrated as no direct phone number so had to go on their chatline. Got a lady call Lily who was absolutely amazing. She requested details of my order etc and within 20 minutes issued was resolved at no additional cost. Thanks to Lily I will now be able to relax and enjoy myself in a comfortable, safe place.

5
Date of experience: Jul 30, 2025
Terry Pavlou
No wait time at all

No wait time at all , Really good service - Kat who helped me- amazing and sorted a ticket issue out within lit 5 seconds !! Thank you so much Kat

5
Date of experience: Jul 30, 2025
Betty
Marie responded quickly and sorted the…

Marie responded quickly and sorted the issue out straight away

5
Date of experience: Jul 30, 2025
Jason Hale
Kat was very efficient and helpful

Kat was very efficient and helpfulShe resolved my problem quickly

5
Date of experience: Jul 30, 2025
KEENAN
Fantastic customer service

5
Date of experience: Jul 30, 2025
Hayley Jones
Fantastic customer service

Fantastic customer service. Easy to access, quick to respond and sorted out my issue in a few minutes

5
Date of experience: Jul 30, 2025
Carl Lowe
Lily provided excellent customer…

Lily provided excellent customer service. She went above and beyond to help with my query.

5
Date of experience: Jul 30, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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