Name: uk
Telephone: 000000000
Rating: 4.1

Kirsty Parker Guest

Great customer service.

Kiera was extremely helpful when I'd used the wrong email address to purchase some tickets. She was able to resolve the issue promptly and retrieved the tickets for me. Great customer service. The live chat was really easy to use, quick and effective.

Date of experience: Jul 31, 2025

.. Guest

8 months ago

Brilliant service

Brilliant service, professional and quick!

Date of experience: Jul 31, 2025

Anastasia Stockton-Chalk Guest

8 months ago

Superb communication

Superb communication. Helpful. Polite. Fast. Exactly what you would hope for but rarely get online via chat. When I needed to wait they told me. So I wasn’t unaware. So very helpful. Thanks so much. Perfect solution to a difficult query. Ideal.

Date of experience: Jul 31, 2025

Anthony Allen Guest

8 months ago

Great service as usual

Great service as usual . Little long winded having to load my details twice.

Date of experience: Jul 31, 2025

Princess Yurume Guest

8 months ago

Resolved query

Kat was clear with communication and carried me along and was able to resolve the issue.

Date of experience: Jul 31, 2025

Mohamed BENMAHDI Guest

8 months ago

customer service is very nice but it…

customer service is very nice but it was not easy to get my tickets sent to my e-mail address

Date of experience: Jul 31, 2025

Rsthtreee Guest

8 months ago

I didnot get my money back yet the…

I didnot get my money back yet the ticket was sold

Date of experience: Jul 31, 2025

Mags Reeson Guest

8 months ago

Lily was easy to speak too…

Lily was easy to speak too and very good at sorting things out for me, also despite being busy was sorted quickly

Date of experience: Jul 30, 2025

Steve Griffiths Guest

8 months ago

Warning about resale if tickets

We bought some tickets for All Points East 2025, and then my wife broke her ankle. Having been to APE before, and knowing how much walking would be involved, we decided to sell the tickets on. We were told on 22 July that they'd been sold, but a week later still hadn't received the money. It was only then that I read the small print, which says we don't get the money until after the event has taken place, which is end of August. So AXS get to keep our money for more than a month after someone else has paid for them. Bunch of spivs!

Date of experience: Jul 30, 2025

Lisa Guest

8 months ago

I submitted my issue via the UK axs…

I submitted my issue via the UK axs support form regarding accessing my tickets (as an incorrect email had autofiled during my online purchase) and Sandra rectified within 15 minutes! Thank you so much!