Name: uk
Telephone: 000000000
Rating: 4.1

tocadoodledo Guest

9 months ago

The operator was courteous and…

The operator was courteous and respectful and resolved my problem really quickly.

Date of experience: Jul 19, 2025

Mr Brian Leslie Guest

9 months ago

I lost my tickets

I lost my tickets and they were soon retrieved from the system without my order number.

Date of experience: Jul 19, 2025

Mrs Patricia Taylor Guest

9 months ago

Easy app

An easy process from the initial booking, plenty of updates for the event itself and all went well on the day.

Date of experience: Jul 19, 2025

Alison Guest

9 months ago

Problem sorted out straight away once the office was open

My query was sorted out straight away (after I had waited 15 hours to speak to a human). Extremely polite and sorted the problem out. Thank you.

Date of experience: Jul 18, 2025

Bethany Thompson Guest

9 months ago

Sandra at AXS UK was excellent

Sandra at AXS UK was excellent, she was patient and very helpful. She had my problem solved in a matter of minutes.The AXS USA were less than helpful and rude

Date of experience: Jul 18, 2025

Nivi Morales Guest

9 months ago

Accessible tickets

Contacted AXS accessibility line to arrange essential companion tickets for Halestorm / Bllodywood. The adviser was helpful and organised booking the tickets in no time. Great experience that end. Only giving four stars because it was a long wait, had no idea whst place I was on the queue. Since I wanted to book companion tickets for the standing area, I wish there was an easier way to do this. Quite a few venues can sort this via email. BP Pulse live Birmingham needs to work on this

Date of experience: Jul 18, 2025

Vicky Germanidou Guest

9 months ago

A company that doesn’t stick to its terms and conditions…

Me and my partner want to sell our tickets to an upcoming event as we cannot attend due to being double booked. Both the transfer and sell buttons are greyed out - we contacted customer service only for them to basically tell us they can’t assist us and selling our tickets just isn’t an option. This was never stated when the tickets were purchased which is required as stated in their FAQ page. When we explained that to their customer service team, their agent Farah sent us an email that failed to address our concerns and told us she can’t help us further - what a waste of time and money. We really hope they can assist us with the transfer of our tickets and rectify their errors.

Date of experience: Jul 18, 2025

Zan Guest

9 months ago

Brought duplicate tickets same concert…

Brought duplicate tickets same concert due to error message on payment card Refunded issued with in hours Excellent service

Date of experience: Jul 18, 2025

PW Guest

9 months ago

Awful system

Awful system. There is no booking reference as no one could get the thing to work. Those in the queue had problems with you reading the QR code, lack of signal etc etc. This is discrimination against those who do not have a phone. They said the tickets had been dispatched, then they printed off the wrong day.