uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Medical exemption letter

Samantha was really helpful and understanding in providing a medical exemption letter do I could take a small bag with medical equipment and food into a concert due to food allergies

5
Date of experience: Jul 17, 2025
kerry cochran
Booked accessible tickets recently at…

Booked accessible tickets recently at Manchester AO arena and dealt with two representatives who were extremely helpful. I had issues with the automated payment system after it rejecting 3 different cards. I contacted my bank and found out the error was with the payment system, American based. They hadn't completed the regulatory fraud assurance clearance request with the British banks. The second representative spoke to her manager and got their system take the payment. Alterbridge confirmed :-)

5
Date of experience: Jul 17, 2025
LeanneB
Problem solved quickly

I was having problems logging onto the app. I have spent several days conversing with Ticketmaster about it but not getting anywhere so decided to try to contact someone at AXS. I did find it difficult to find out how to send a message to AXS (hence the 4 stars) but I received a reply quickly from Joseph who solved my problem immediately.

4
Date of experience: Jul 17, 2025
Super patient when dealing with someone…

Super patient when dealing with someone who's not tech savvy.

5
Date of experience: Jul 17, 2025
Tracey Marshall
Great Service!

Fantastic service from Sam, very quick in responding, friendly and efficient, helped us with some fabulous seats for a concert last night, would highly recommend, thank you.

5
Date of experience: Jul 17, 2025
Kevin Ainsworth
Booked the wrong date by accident…

Booked the wrong date by accident ,contacted axs uk & & asked if tickets could be changed to the date I wanted & Sandra dealt with the issue promptly & efficiently & I have the dates i needed. Thank you Sandra you’re a superstar

5
Date of experience: Jul 17, 2025
Louise Everist
Easy to navigate

Easy to navigate

5
Date of experience: Jul 17, 2025
Christine Oliver
Joseph on AXS live chat was exceptional

Joseph on AXS live chat was exceptional- very helpful and patient indeed. He was articulate and explained my options clearly. A very courteous person too - he deserves to go far!

5
Date of experience: Jul 17, 2025
Suzanne
Very helpful service

The customer service representative got back to me quickly, had identified the issue and solved it for me. I was very appreciative.

5
Date of experience: Jul 17, 2025
Enoha Fassy
Trouble with an online ticket

I had a trouble with an online ticket because of a website bug and the assistant helped me very well and as I wanted. She found solutions at every problems.

5
Date of experience: Jul 17, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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